Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients with claims through inbound calls and provide guidance on terms and conditions.
- Company: Thriving legal firm located in Liverpool City Centre.
- Benefits: Competitive salary, Christmas closure, birthdays off, and employee assistance programme.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: Experience in call centres or customer service is preferred.
- Other info: Flexible shifts and opportunities for personal growth.
The predicted salary is between 24000 - 33600 £ per year.
Salary: £24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends.
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office.
As a Call Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company.
What You’ll Do:
- Handle inbound calls and client correspondence, providing support and guidance.
- Review new cases and determine their suitability for litigation.
- Assist clients with claim inquiries over the phone and online.
- Clearly explain company terms, conditions, and fees with a professional touch.
- Work closely with internal teams to keep claims moving forward.
- Ensure all client interactions adhere to legal requirements and quality standards.
- Track and document all interactions following Standard Operating Procedures.
Key Skills We’re Looking For:
- Prior experience in a call centre or customer service setting.
- Familiarity with call centre claims departments or financial services (desirable but not essential).
- Excellent phone and data entry skills, with a keen eye for detail.
- Proficiency with claims management or contact centre systems (preferred).
- Ability to handle client communications professionally, both written and verbal.
Benefits:
- Christmas closure & Birthdays off
- "Personal Time" to attend external appointments
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
Call Advisor employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the legal firm. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you get comfortable with handling client inquiries and explaining terms clearly, just like you’ll need to do as a Call Advisor.
✨Tip Number 3
Dress the part! Even if it’s an informal chat, looking smart can make a great first impression. It shows you’re serious about the role and respect the opportunity to interview with them.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and customer service skills. We want to see how your background aligns with the role of a Call Advisor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the position and how your skills can benefit us. Keep it professional but let your personality come through.
Be Clear and Concise: When filling out your application, clarity is key. Make sure your responses are easy to read and straight to the point. We appreciate well-structured applications that get to the heart of your experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aspire Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the legal firm you're applying to. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Call Handling Skills
Since the role involves handling client calls, practice common call scenarios. Think about how you would explain terms, conditions, and fees clearly and professionally. Role-playing with a friend can help you feel more confident and prepared.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous experience in call centres or customer service. Prepare specific examples of how you've successfully handled difficult situations or provided exceptional service. This will demonstrate your capability for the Call Advisor role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or what success looks like in this role. This shows that you're engaged and serious about finding the right fit for both you and the company.
