At a Glance
- Tasks: Install and support cutting-edge Unified Communications systems while troubleshooting tech issues.
- Company: Innovative tech solutions provider in Greater Manchester with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, medical cash plan, gym discounts, and ongoing training.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Join a collaborative team and make a real impact in the tech industry.
- Qualifications: Experience in telecommunications and strong problem-solving skills required.
The predicted salary is between 40620 - 40620 £ per year.
We are seeking an experienced UC Systems Engineer to join a growing and innovative technology solutions provider. This is an excellent opportunity for a customer-focused engineer with a strong background in Unified Communications (UC), IP telephony, and technical support.
You will play a key role in delivering installation, maintenance, troubleshooting, and support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction.
Key Responsibilities
- Install, configure, maintain, and support Unified Communications systems.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Provide on-site and remote technical support to customers.
- Manage faults and service tickets in line with agreed SLAs.
- Liaise with project and support teams to ensure efficient job completion and customer communication.
- Support the sales function with technical expertise during customer engagements and solution design.
- Maintain accurate documentation, records, and technical standards.
- Continuously develop technical knowledge across UC and related technologies.
- Contribute to maintaining high levels of customer satisfaction and service quality.
- Ensure compliance with Health & Safety procedures, risk assessments, and safe working practices.
Skills & Experience Required
- Strong background within the telecommunications or Unified Communications industry.
- Solid understanding of UC IP technologies, telephony systems, and network topologies.
- Excellent troubleshooting, fault-finding, and problem-solving skills.
- Strong communication and customer service abilities.
- Experience working within SLA-driven environments.
- Excellent organisational, documentation, and time management skills.
- Ability to build positive relationships with customers and internal stakeholders.
- A proactive approach to learning new technologies and expanding technical expertise.
Desirable Skills
- Knowledge of Microsoft 365 / Office 365.
- Understanding of broader IT infrastructure and support environments.
- Experience working to high technical and service standards.
- Based within the North West region.
Benefits
- Medical Cash Plan
- Life Assurance
- Discounted Gym Membership
- Ongoing Training and Development
- Career Progression Opportunities
- Supportive and Collaborative Team Environment
If you are a motivated UC Engineer looking for your next challenge and have a passion for delivering outstanding customer support and technical excellence, we'd love to hear from you.
Unified Communications Systems Engineer in Bury employer: Aspire Recruitment
Join a dynamic and ambitious organisation in Salford as a Delivery Consultant / Resourcer, where you can thrive in a supportive and collaborative team environment. Enjoy the benefits of hybrid working, uncapped commission, and clear pathways for career progression, all while focusing on delivering exceptional recruitment processes without the pressure of business development. With ongoing training and quarterly incentives, this role offers a meaningful opportunity to influence hiring decisions and build lasting relationships with clients and candidates alike.
StudySmarter Expert Advice🤫
We think this is how you could land Unified Communications Systems Engineer in Bury
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Aspire Recruitment and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Aspire Recruitment.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Unified Communications Systems Engineer in Bury
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Aspire Recruitment.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Aspire Recruitment.
How to prepare for a job interview at Aspire Recruitment
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
