At a Glance
- Tasks: Install and support cutting-edge Unified Communications systems while solving technical challenges.
- Company: Innovative tech solutions provider in Greater Manchester with a focus on customer satisfaction.
- Benefits: Competitive salary, medical cash plan, gym discounts, and ongoing training opportunities.
- Other info: Great career progression opportunities in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real impact in the world of communications technology.
- Qualifications: Experience in telecommunications, strong troubleshooting skills, and a passion for customer service.
The predicted salary is between 36558 - 36558 £ per year.
We are seeking an experienced UC Systems Engineer to join a growing and innovative technology solutions provider. This is an excellent opportunity for a customer-focused engineer with a strong background in Unified Communications (UC), IP telephony, and technical support.
You will play a key role in delivering installation, maintenance, troubleshooting, and support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction.
Key Responsibilities
- Install, configure, maintain, and support Unified Communications systems.
- Diagnose and resolve hardware, software, network, and system-related issues.
- Provide on-site and remote technical support to customers.
- Manage faults and service tickets in line with agreed SLAs.
- Liaise with project and support teams to ensure efficient job completion and customer communication.
- Support the sales function with technical expertise during customer engagements and solution design.
- Maintain accurate documentation, records, and technical standards.
- Continuously develop technical knowledge across UC and related technologies.
- Contribute to maintaining high levels of customer satisfaction and service quality.
- Ensure compliance with Health & Safety procedures, risk assessments, and safe working practices.
Skills & Experience Required
- Strong background within the telecommunications or Unified Communications industry.
- Solid understanding of UC IP technologies, telephony systems, and network topologies.
- Excellent troubleshooting, fault-finding, and problem-solving skills.
- Strong communication and customer service abilities.
- Experience working within SLA-driven environments.
- Excellent organisational, documentation, and time management skills.
- Ability to build positive relationships with customers and internal stakeholders.
- A proactive approach to learning new technologies and expanding technical expertise.
Desirable Skills
- Knowledge of Microsoft 365 / Office 365.
- Understanding of broader IT infrastructure and support environments.
- Experience working to high technical and service standards.
- Based within the North West region.
Benefits
- Medical Cash Plan
- Life Assurance
- Discounted Gym Membership
- Ongoing Training and Development
- Career Progression Opportunities
- Supportive and Collaborative Team Environment
If you are a motivated UC Engineer looking for your next challenge and have a passion for delivering outstanding customer support and technical excellence, we would love to hear from you.
