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- Tasks: Be the first point of contact for customers, resolving queries and troubleshooting issues.
- Company: Join a growing tech company with a supportive and friendly team.
- Benefits: Enjoy 25 days holiday, health cover, and hybrid working after probation.
- Other info: Structured training and clear progression opportunities in a collaborative environment.
- Why this job: Develop valuable technical skills while delivering excellent customer service.
- Qualifications: Customer service experience and a problem-solving mindset are essential.
The predicted salary is between 25000 - 25000 £ per year.
Customer Service Advisor (Tech-Focused & Training Provided)
Permanent £25,173 Altrincham (Free Parking) Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm 1 day hybrid after probation
Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you’ll be supported to develop both your customer service and technical expertise, even if you’ve not worked in a technical role before.
You’ll be joining a friendly, close-knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long-term move.
The role will involve:
- Acting as the first point of contact for customer queries (phone and email).
- Supporting customers from onboarding through to ongoing technical queries and returns.
- Troubleshooting issues across software, hardware and connectivity (full training provided).
- Using remote tools to diagnose and resolve problems efficiently.
- Reviewing device data and producing clear, accurate reports.
- Working closely with internal teams to resolve more complex queries.
- Keeping customer records up to date within the CRM system.
What you will bring:
- Experience in a customer service or contact centre role.
- A natural problem solver with a calm and resilient approach.
- Comfortable learning new systems or technology (technical experience is a bonus, not essential).
- Strong communication skills and able to explain things clearly to customers.
- Well organised with good attention to detail.
- A team player who enjoys working in a collaborative environment.
Why is this a good opportunity?
- Genuine development opportunity & a chance to build technical skills in a supportive environment.
- Structured onboarding and ongoing training to help you succeed.
- Clear progression potential within a growing business.
- Supportive team culture where your contribution is valued.
Benefits:
- 25 days holiday + bank holidays + your birthday off.
- Simply Health cover.
- Pension (matched up to 3%).
- Life assurance (3x salary).
- Enhanced maternity & paternity pay.
- Regular team incentives.
- Hybrid working after probation (4 days office / 1 remote).
If you’re looking for a role where you can grow your skills, feel supported, and make a real impact, I’d love to hear from you.
To find out more and see a full job spec then please contact Ruth today.
Customer Service Representative (New) in Bowdon employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (New) in Bowdon
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. This will boost your confidence and prepare you for those curveball questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled challenges in the past. This is key for a role where troubleshooting is part of the job, and it’ll make you stand out.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and helps you figure out if this is the right fit for you. Plus, we love seeing candidates who are curious!
We think you need these skills to ace Customer Service Representative (New) in Bowdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We want to see how you fit into our tech-focused environment, so don’t be shy about showcasing your problem-solving abilities!
Show Your Enthusiasm: Let your passion for customer service and technology shine through in your application. We love candidates who are excited about learning new systems and helping customers, so make sure to express that enthusiasm!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to explain your experiences and skills, as we appreciate good communication right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for this fantastic opportunity with our supportive team!
How to prepare for a job interview at Aspire Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, like troubleshooting issues and using remote tools. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Problem-Solving Skills
Since this role involves resolving customer queries, be ready to share examples of how you've tackled challenges in the past. Think of specific situations where you successfully solved a problem, especially in a customer service context.
✨Brush Up on Technical Knowledge
Even if you don’t have extensive technical experience, showing a willingness to learn is crucial. Research common technical issues related to software and hardware, and be prepared to discuss how you would approach learning new systems.
✨Practice Clear Communication
Strong communication skills are essential for this role. Practice explaining complex ideas in simple terms, as you might need to do this with customers. Consider doing mock interviews with a friend to refine your delivery.