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For Companies At a Glance
- Tasks: Lead and support reception and admin teams in a busy medical centre.
- Company: Established GP practice in Liverpool with a patient-focused culture.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in leadership within a GP practice and strong EMIS Web knowledge.
The predicted salary is between 29250 - 29250 £ per year.
Location: Liverpool
Hours: Full-time, 37.5 hours per week (Monday-Friday, 8:00am-6:00pm with one late evening)
Salary: £29,250 per annum (equivalent to £15.00 per hour)
About the Role
We are working in partnership with a well-established GP practice in Liverpool who are looking to appoint an experienced and motivated Team Leader to join their management team. This is an excellent opportunity for someone with strong leadership skills and extensive EMIS Web experience to take on a key role in ensuring the smooth, efficient, and professional running of the practice's daily operations. The successful candidate will lead and support the reception and administrative teams, fostering a positive and patient-focused culture within the surgery.
Key Responsibilities
- Lead and supervise the reception and administrative teams, providing training, guidance, and ongoing support.
- Manage staff rotas and ensure adequate cover across surgery opening hours.
- Oversee daily workflows, ensuring the smooth operation of front-desk and back-office functions.
- Use EMIS Web confidently for appointments, reporting, and problem-solving.
- Support the Practice Manager with audits, data reporting, and performance monitoring.
- Handle escalated patient queries and complaints in a professional and empathetic manner.
- Monitor and improve patient access and service quality.
- Uphold all confidentiality, information governance, and safeguarding standards.
Essential Requirements
- Proven leadership or supervisory experience within a GP practice or primary care setting.
- Strong working knowledge and confidence with EMIS Web.
- Excellent organisational and communication skills.
- Ability to manage a busy workload and adapt to changing priorities.
- Professional, supportive, and proactive approach to teamwork.
- Strong IT skills, including Microsoft Office and NHS systems.
Desirable
- Knowledge of QOF, recalls, and clinical reporting.
- Experience with patient triage systems and online access tools (e.g. AccuRx, eConsult).
- Understanding of NHS policies, compliance, and performance targets.
If you have the relevant experience and are looking for your next leadership opportunity please apply online today; our team will be in touch to discuss your application.
Team Leader (Medical Centre) in Birkenhead employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader (Medical Centre) in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in GP practices. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and EMIS Web experience. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've led teams or improved patient access in previous roles. This will help you stand out as the ideal candidate for the Team Leader position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you to join our team.
We think you need these skills to ace Team Leader (Medical Centre) in Birkenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and EMIS Web skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Team Leader position. Share specific examples of how you've led teams and improved patient services in the past.
Showcase Your Communication Skills: Since this role involves handling patient queries and leading a team, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and get in touch with you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aspire Recruitment
✨Know Your EMIS Web Inside Out
Since the role requires strong EMIS Web experience, make sure you brush up on its features. Familiarise yourself with how to manage appointments, generate reports, and troubleshoot common issues. Being able to demonstrate your confidence with this system will impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you provided training or support to your colleagues. Highlighting your ability to foster a positive and patient-focused culture will resonate well with the practice's values.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding patient complaints or escalated queries. Prepare to discuss how you would handle these situations empathetically and professionally, showcasing your communication skills and ability to maintain confidentiality.
✨Understand the Practice's Operations
Research the GP practice and understand their daily operations, including staff rotas and patient access. This knowledge will help you answer questions more effectively and show your genuine interest in the role. It also demonstrates that you're proactive and ready to hit the ground running.