At a Glance
- Tasks: Deliver exceptional customer service in both English and German across various channels.
- Company: Join a globally recognised company in the heart of Liverpool.
- Benefits: Enjoy a competitive salary, bonuses, and 25 days holiday plus bank holidays.
- Other info: Hybrid working model with great local transport links.
- Why this job: Shape customer experiences and influence the future of service in a dynamic environment.
- Qualifications: Fluent in English and German with a background in customer service.
The predicted salary is between 27300 - 27300 £ per year.
Salary: £27,300 per annum (Full-Time, Permanent, 37.5 hours) with bonus opportunities
Location: Liverpool City Centre (Office based with a hybrid model)
Working Hours: Mon-Fri (8am-4pm)
Are you an experienced Bi-Lingual Customer Service Advisor (English & German Speaking) able to handle all customer interactions in a professional and friendly manner? We are recruiting for this role to join a globally known company at their Liverpool City Centre office. This is an exciting opportunity to play a pivotal role in influencing the future of the company’s service and shaping customer experience for this and other campaigns. You will interact with customers across all channels and provide a high touch experience for customers at all times.
What You’ll Do:
- Providing a personalised and inspiring customer experience that brings the brand to life in a sales through service approach across all communication functions (phone, e-mail, live chat and social media).
- Engaging with customers to gain a full understanding of their requirements.
- Covering a large scope of services to support customers across the full customer journey.
- Managing customer interactions involving stakeholders from the partner network.
- Ensuring KPIs and SLAs are always achieved.
Key Skills & Experience We’re Looking For:
- Bi-lingual (German and English speaking) is essential.
- Excellent verbal and written speaking experience within both English and German speaking.
- Experienced in working towards and achieving set KPI and SLA targets.
- Background in customer service via call centre, customer service led roles.
- It would also be desirable for this to be travel or hospitality led however this isn’t essential.
- Be desirable to have experience in up-selling or cross-selling.
Benefits:
- Competitive salary with commission and performance-related bonuses.
- 25 days holiday per year plus bank holidays.
- Local public transport links (within walking distance) and local discounted car parking facilities.
Bi-Lingual Customer Service Advisor (German Speaking) in Birkenhead employer: Aspire Recruitment
Join a dynamic and ambitious organisation in Salford as a Delivery Consultant / Resourcer, where you can thrive in a supportive and collaborative team environment. Enjoy the benefits of hybrid working, uncapped commission, and clear pathways for career progression, all while focusing on delivering exceptional recruitment processes without the pressure of business development. With ongoing training and quarterly incentives, this role offers a meaningful opportunity to influence hiring decisions and build lasting relationships with clients and candidates alike.
StudySmarter Expert Advice🤫
We think this is how you could land Bi-Lingual Customer Service Advisor (German Speaking) in Birkenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Bi-Lingual Customer Service Advisor (German Speaking) in Birkenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Recruitment!
How to prepare for a job interview at Aspire Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
