At a Glance
- Tasks: Deliver exceptional customer service and engage with clients across various channels.
- Company: Join a globally recognised company in the heart of Liverpool.
- Benefits: Competitive salary, bonus opportunities, and a hybrid working model.
- Other info: Full-time role with excellent career progression opportunities.
- Why this job: Shape customer experiences and influence the future of service in a dynamic environment.
- Qualifications: Fluency in German and English, with strong communication skills.
Salary: 27,300 per annum (Full-Time, Permanent, 37.5 hours) with bonus opportunities
Location: Liverpool City Centre (Office based with a hybrid model)
Working Hours: Mon-Fri (8am-4pm)
Are you an experienced Bi-Lingual Customer Service Advisor (English to German) looking to join a globally known company at their Liverpool City Centre office? This is an exciting opportunity to play a pivotal role in influencing the future of the company’s service and shaping customer experience for this and other campaigns.
You will interact with customers across all channels and provide a high touch experience for customers at all times.
What You’ll Do:
- Providing a personalised and inspiring customer experience that brings the brand to life in a sales through service approach across all communication functions (phone, e-mail, live chat and social media).
- Engaging with customers to gain a full understanding of their requirements.
- Covering a large scope of services to support customers across the full customer journey.
- Managing customer interactions involving stakeholders from the partner network.
- Ensuring KPIs and SLAs are always achieved.
Key Skills We’re Looking For:
- Bi-lingual proficiency in English and German.
Bi-Lingual Customer Service Advisor (German Speaking) employer: Aspire Recruitment
Join a dynamic and ambitious organisation in Salford as a Delivery Consultant / Resourcer, where you can thrive in a supportive and collaborative team environment. Enjoy the benefits of hybrid working, uncapped commission, and clear pathways for career progression, all while focusing on delivering exceptional recruitment processes without the pressure of business development. With ongoing training and quarterly incentives, this role offers a meaningful opportunity to influence hiring decisions and build lasting relationships with clients and candidates alike.
