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- Tasks: Be the first point of contact for customers, resolving queries and troubleshooting issues.
- Company: Join a growing tech business with a supportive team culture.
- Benefits: Enjoy 25 days holiday, health cover, and hybrid working after probation.
- Other info: Structured training and clear progression opportunities await you.
- Why this job: Build valuable technical skills while delivering great customer service.
- Qualifications: Experience in customer service; problem-solving and communication skills are key.
The predicted salary is between 25173 - 25173 £ per year.
Customer Service Advisor (Tech-Focused & Training Provided)
Permanent £25,173 Altrincham (Free Parking) Monday to Friday - 35 hours - 8am to 4pm & 9am to 5pm 1 day hybrid after probation.
Looking to move beyond a standard customer service role and build valuable technical skills? This is a fantastic opportunity to join a growing technology business where you'll be supported to develop both your customer service and technical expertise, even if you've not worked in a technical role before. You'll be joining a friendly, close-knit team of five, playing a key role as the first point of contact for customers, helping them resolve queries, troubleshoot issues, and feel fully supported throughout their journey. If you enjoy problem solving, learning new systems, and delivering great service, this could be a brilliant long-term move.
The role will involve:
- Acting as the first point of contact for customer queries (phone and email).
- Supporting customers from onboarding through to ongoing technical queries and returns.
- Troubleshooting issues across software, hardware and connectivity (full training provided).
- Using remote tools to diagnose and resolve problems efficiently.
- Reviewing device data and producing clear, accurate reports.
- Working closely with internal teams to resolve more complex queries.
- Keeping customer records up to date within the CRM system.
What you will bring:
- Experience in a customer service or contact centre role.
- A natural problem solver with a calm and resilient approach.
- Comfortable learning new systems or technology (technical experience is a bonus, not essential).
- Strong communication skills and able to explain things clearly to customers.
- Well organised with good attention to detail.
- A team player who enjoys working in a collaborative environment.
Why is this a good opportunity?
- Genuine development opportunity & a chance to build technical skills in a supportive environment.
- Structured onboarding and ongoing training to help you succeed.
- Clear progression potential within a growing business.
- Supportive team culture where your contribution is valued.
Benefits:
- 25 days holiday + bank holidays + your birthday off.
- Simply Health cover.
- Pension (matched up to 3%).
- Life assurance (3x salary).
- Enhanced maternity & paternity pay.
- Regular team incentives.
- Hybrid working after probation (4 days office / 1 remote).
If you're looking for a role where you can grow your skills, feel supported, and make a real impact, I'd love to hear from you.
Customer Service Representative (New) in Altrincham employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (New) in Altrincham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the tech business you're applying to. Understand their products, values, and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and technical questions. Role-play with a friend or use online resources to sharpen your problem-solving skills. The more comfortable you are, the better you'll perform during the interview.
✨Tip Number 3
Show off your soft skills! In customer service, communication is key. Be ready to demonstrate how you can explain complex issues clearly and calmly. Share examples from your past experiences where you’ve successfully resolved customer queries or worked as part of a team.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to connect with you right away. Plus, you’ll be one step closer to joining our supportive team and starting your journey in this exciting role!
We think you need these skills to ace Customer Service Representative (New) in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We want to see how you fit into our tech-focused environment, so don’t be shy about showcasing your problem-solving abilities!
Show Your Enthusiasm: Let your passion for customer service and technology shine through in your application. We love candidates who are excited about learning new systems and helping customers, so make sure to express that enthusiasm!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your skills align with the role. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Aspire Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around customer service and technical support. This will help you tailor your answers to show how you fit perfectly into the role.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and resolving customer queries, prepare examples from your past experiences where you've successfully solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Your Communication Skills
As a Customer Service Representative, clear communication is key. Practice explaining complex concepts in simple terms, as you might need to do this during the interview. Consider role-playing with a friend to refine your ability to convey information clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or opportunities for progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.