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- Tasks: Provide top-notch tech support to retail partners and resolve customer issues.
- Company: Join a leading innovator in retail tech with award-winning solutions across multiple countries.
- Benefits: Enjoy competitive pay, flexible hours, unlimited online courses, and a supportive work environment.
- Why this job: Be part of a dynamic team, learn new skills, and make a real impact in customer service.
- Qualifications: Strong problem-solving skills, excellent communication, and a passion for IT and customer service.
- Other info: Initial 6-week training on-site, then hybrid work with at least one office day per week.
1st Line Service / Help Desk Agent Location: Knowsley, Prescot, Liverpool (Hybrid Work) Employment Type: Permanent Salary: From £24,000- £25,000 per year Working Hours: Full-time, 8-hour shifts weekdays and weekends (5 days out of 7, covering 08:00–20:00 with flexibility required for weekends and overtime) Our client is a leading innovator in retail technology, delivering cutting-edge, cloud-based solutions across the UK, Australia, and the US. Their Insight-Driven and Frictionless Commerce applications support a wide variety of retailers and have earned them prestigious awards, including the IT Europa SaaS Awards and UK Cloud Awards. They are seeking a passionate 1st Line Service Desk Agent to join their dynamic Service Desk team in Liverpool. In this role, you'll provide exceptional technical support to their retail partners, ensuring a seamless customer experience. What You Will Do: Take ownership of customer support issues logged via email and telephone to quickly diagnose and resolve them. Strive to meet all SLA’s set with our customers and work under pressure and within strict timescales. Collaborate with cross-functional teams to drive continuous improvements. Doing investigative work with customer’s accounts to find the best solution for all parties. Have eagerness to learn new IT and customer service skills/techniques. Be keen enough to self-learn aspects of the company product and hardware. What You will Need: Strong problem-solving skills and technical aptitude. Excellent customer service and communication abilities. Ability to thrive in a fast-paced, collaborative environment. Have confidence when being confronted with new systems (they use lots). Good general IT software and hardware skills to enable both hardware and software support. Benefits: Competitive Salary Up to 30 days annual leave Flexible Working Hours Unlimited Udemy access to over 3,000 courses. Protected well-being time. Great supportive working environment Other optional benefits to choose from Additional leave Company events Company pension On-site parking Important: This role involves a 6-week intensive training program followed by a further 4 to 6 weeks assisted working plan, which requires on site working in their Knowsley based office. Once completed to satisfactory level hybrid work is allowed with a requirement to work in the office at least one day per week. This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time
1st Line Service / Help Desk Support Agent employer: Aspire Recruitment
Contact Detail:
Aspire Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service / Help Desk Support Agent
✨Tip Number 1
Familiarize yourself with common retail technology solutions and cloud-based applications. Understanding the products and services offered by our client will give you an edge during the interview process.
✨Tip Number 2
Practice your problem-solving skills by working on hypothetical customer support scenarios. This will help you demonstrate your ability to think on your feet and resolve issues efficiently.
✨Tip Number 3
Showcase your eagerness to learn new IT skills by engaging in online courses or certifications related to customer service and technical support. Mentioning this in your conversation can highlight your proactive attitude.
✨Tip Number 4
Prepare to discuss your experience in fast-paced environments. Share specific examples of how you've thrived under pressure, as this role requires meeting strict SLAs and collaborating with teams.
We think you need these skills to ace 1st Line Service / Help Desk Support Agent
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the 1st Line Service / Help Desk Support Agent position. Tailor your application to highlight relevant experiences that demonstrate your problem-solving skills and technical aptitude.
Highlight Customer Service Skills: Since this role emphasizes excellent customer service, provide specific examples in your CV and cover letter that showcase your communication abilities and experience in a fast-paced environment.
Show Eagerness to Learn: Express your willingness to learn new IT skills and techniques. Mention any relevant courses or self-learning experiences that align with the company's focus on continuous improvement and innovation.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to the role, such as 'technical support', 'collaborative environment', and 'SLA management' to make your application stand out.
How to prepare for a job interview at Aspire Recruitment
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past. Highlight your ability to diagnose problems quickly and effectively, as this is crucial for a 1st Line Service Desk Agent.
✨Demonstrate Your Technical Aptitude
Familiarize yourself with common IT software and hardware issues. During the interview, confidently discuss your experience with various systems and your eagerness to learn new technologies, as this role requires adaptability.
✨Emphasize Customer Service Excellence
Prepare to share instances where you provided exceptional customer service. Showcase your communication skills and your ability to maintain a positive attitude, even under pressure, as this will resonate well with the hiring team.
✨Express Your Willingness to Learn
Since the role involves ongoing training and self-learning, convey your enthusiasm for acquiring new skills. Mention any relevant courses or certifications you've pursued, especially those related to IT or customer service.
