Front of House / Concierge / Customer Service Receptionist in Newcastle upon Tyne

Front of House / Concierge / Customer Services / Receptionist Location: Newcastle City Centre Salary: £13.45 per hour Hours: 24 hours per week (3 x 8-hour shifts) Working Pattern: Monday to Friday (rota basis) Contract: Temporary initially with the potential to become permanent About the Role We are recruiting for a professional, friendly and customer-focused Front of House / Concierge Receptionist to join a prestigious city-centre location in Newcastle.

This is an excellent opportunity for an experienced customer-facing professional who enjoys creating a welcoming environment and delivering exceptional service to visitors, guests, tenants and clients. The successful candidate will be the first point of contact for the building and will play a key role in ensuring a positive experience for everyone entering the premises. The role is initially temporary but offers the opportunity to secure a permanent position for the right person. Key Responsibilities

• Providing a professional and welcoming reception service to visitors, tenants and guests.
• Acting as the first point of contact both in person, by telephone and via email.
• Managing visitor sign-in procedures and maintaining security protocols.
• Handling enquiries efficiently and directing visitors to the appropriate person or department.
• Supporting the smooth day-to-day operation of the building.
• Assisting with the organisation and coordination of events held within the building.
• Ensuring reception and communal areas remain clean, tidy, professional and presentable at all times.
• Carrying out light housekeeping and tidying duties to maintain an immaculate environment.
• Managing diaries, bookings, meeting rooms and visitor arrangements where required.
• Completing general administration and data entry tasks.
• Building positive relationships with tenants, visitors, contractors and colleagues.
• Providing exceptional customer service and resolving queries in a professional manner.
• Supporting colleagues with additional duties as required. Requirements 1. Previous experience within a Front of House, Reception, Concierge, Customer Service or similar customer-facing role. 2. Excellent communication and interp...