Human Resources Coordinator

Talbot Green Office Based Permanent Full Time, Monday – Friday, 9am-5pm (4pm finish on Fridays) £28,000 per Annum

Comprehensive Benefits Package including:

• 25 Days Annual Leave + Bank Holidays
• Discretionary Annual Bonus
• Defined Pension Contribution Scheme (4% Employer / 4% Employee)
• Private Healthcare
• Professional development support (e.g. CIPD)

The Company: A specialist building services provider delivering integrated mechanical, electrical and renewable solutions across commercial, residential and public‑sector environments. With in‑house design, engineering and BIM expertise, they support projects from early technical input through to installation, commissioning and long‑term system performance. Their portfolio spans complex M&E contracting, building management systems and accredited Solar PV design and installation, with a strong emphasis on quality, safety and technical precision.

The Culture: The culture here is shaped by pride in high‑quality work, genuine teamwork and a commitment to doing things properly. The team is friendly, down‑to‑earth and has a real family feel, balancing hard work with collaboration and the kind of everyday support that makes coming to work feel good. People join because they care about quality, and they stay because they’re trusted to take ownership, encouraged to share ideas and supported to grow. Reliability, openness and mutual respect matter here, and colleagues work closely across disciplines to deliver solutions they can stand behind.

The Role: As a growing business of around 70 employees, this organisation is seeking a HR Coordinator who’s ready to take meaningful ownership of HR administration and people processes within a well‑structured, supportive environment. The role offers the chance to bring clarity, consistency and organisation to the full employee lifecycle, shaping documentation, processes and day‑to‑day HR operations as the business continues to expand. The HR Coordinator will act as the central point for onboarding, record‑keeping, performance and absence processes, with the autonomy to refine and improve how things are done.

Responsibilities:

• Performance Management: Coordinate probation and performance review processes, ensuring all stages run smoothly and on time. Schedule, track and document reviews to support consistent people management. Maintain accurate performance records and action plans, keeping information organised and accessible. Provide managers with clear templates, forms and process guidance to support effective conversations. Monitor completion rates and proactively follow up on outstanding actions to keep processes on track.
• Absence Management: Maintain accurate and up‑to‑date absence records to support fair and consistent decision‑making. Monitor absence trends and trigger points, highlighting patterns that may require attention. Coordinate return‑to‑work meetings and ensure all documentation is completed to a high standard. Produce clear, insightful absence reports for management. Escalate concerns appropriately to management, ensuring issues are addressed promptly and professionally.
• HR Processes & Documentation: Document and maintain HR policies, procedures and SOPs to support a structured and compliant HR function. Create and improve forms, templates and employee documentation to enhance clarity and consistency. Maintain the employee handbook and HR document library, ensuring all materials are current and accessible. Ensure consistency across all people processes, supporting a high‑quality employee experience.
• HR Administration: Manage onboarding and offboarding administration, ensuring a smooth and professional employee experience. Prepare employment contracts, offer letters and employee correspondence with accuracy and attention to detail. Maintain employee records and personnel files in line with best practice and compliance requirements. Support recruitment administration, including interview coordination and candidate communication. Maintain training records and compliance documentation to support ongoing development and regulatory requirements.
• Reporting: Produce monthly HR reports which provide valuable insights for leadership.

Skills, Experience & Qualifications:

Essential:

• 12 months+ experience in a HR Coordinator, HR Administrator or similar HR support role.
• Excellent organisational and administrative skills, with the ability to manage busy workloads.
• Strong attention to detail and accuracy across all HR documentation and records.
• Process‑driven, with a natural focus on structure and consistency.
• Professional, discreet and trusted to handle sensitive and confidential information.
• Experience maintaining confidential employee records in line with data protection requirements.
• Strong written communication skills, with the ability to produce clear, professional documents.
• Proactive in following up with managers and ensuring agreed actions are completed.
• Ability to work independently, prioritise effectively and manage multiple tasks at once.
• Practical, positive and comfortable taking initiative.
• Strong sense of ownership and accountability for delivering high‑quality HR support.
• Able to bring clarity, order and reliability to a growing business.
• Confident using Microsoft Office, particularly Excel and Word, for HR reporting and documentation.

Desirable:

• CIPD Level 3 (or currently working towards the qualification).
• Experience creating procedures, workflows or process documentation within HR.
• Experience working in a growing SME environment where processes evolve over time.
• Familiarity with HR systems and document management platforms.

Interview Process: To apply, please submit your CV in the first instance. Candidates shortlisted will be invited to have a confidential discussion to explore your skills, experience and to assess mutual alignment with the opportunity. Candidates shortlisted by the Employer will be invited to attend a one‑stage, in‑person interview.

We are committed to creating an inclusive and accessible recruitment process. Reasonable adjustments can be made at any stage, to ensure candidates are fully supported throughout interviews and onboarding.