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- Tasks: Support the Team Leader and manage workflow for a dynamic customer service team.
- Company: Join a forward-thinking company focused on delivering exceptional service to national clients.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Perfect for those who thrive in fast-paced settings and love solving problems for clients.
- Qualifications: Looking for positive, outgoing individuals with strong multitasking and problem-solving skills.
- Other info: Only shortlisted candidates will be contacted, but more roles are coming soon!
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Team Leader supports the Team Leader and manages the CRA\’s workflow to facilitate effective job delivery for national clients. The position requires strong customer service skills, multitasking ability, prioritisation, problem-solving skills, independence, and the capability to work under pressure. Key Functions: * Managing the CRA team workflow * Assist with coaching the CRA team * Internal call and email handling resulting in the best outcome for clients * National account dashboard management on our bespoke system * 2nd line complaint management * Building positive relationships with clients * Aim to place all client jobs Skill Sets: * Positive, outgoing personality with can do attitude * Defuse and be persuasive when faced with difficult people or situations * Problem solver, and the ability to follow through until issues are resolved * High attention to detail and methodical approach * Ability to prioritise and change priorities at short notice * Ability to work as part of a team as well as independently Due to the high number of applications, Aspire Recruitment can only contact short-listed candidates for the role. You are welcome to apply for the forthcoming roles placed by Aspire Recruitment
Assistant Customer Service Team Leader employer: Aspire Recruitment Consultants
Contact Detail:
Aspire Recruitment Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with our bespoke system and the national account dashboard. Understanding how to navigate these tools will not only impress us but also show your readiness to hit the ground running.
✨Tip Number 2
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've successfully managed difficult situations or complaints, as this will highlight your problem-solving abilities.
✨Tip Number 3
Showcase your ability to multitask and prioritise by discussing past experiences where you had to juggle multiple responsibilities. This will help us see how you can manage the CRA team's workflow effectively.
✨Tip Number 4
Emphasise your teamwork skills and independence during discussions. We value candidates who can work well with others while also taking initiative when needed, so share examples that reflect both qualities.
We think you need these skills to ace Assistant Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to multitask, solve problems, and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the job description. Mention your positive attitude and ability to build relationships, as these are key for the Assistant Customer Service Team Leader position.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved difficult situations or complaints in the past. This will demonstrate your capability to handle the 2nd line complaint management aspect of the role.
Highlight Teamwork and Independence: Emphasise your ability to work both as part of a team and independently. Include instances where you have coached or supported team members, as this is crucial for assisting the Team Leader.
How to prepare for a job interview at Aspire Recruitment Consultants
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share specific examples of how you've successfully handled difficult situations with clients in the past. Highlight your ability to remain calm and persuasive under pressure.
✨Demonstrate Multitasking Abilities
The position involves managing multiple tasks simultaneously. During the interview, discuss instances where you've effectively prioritised tasks and managed your time efficiently, especially in high-pressure environments.
✨Emphasise Problem-Solving Skills
Prepare to talk about challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you are a proactive problem solver who can follow through until issues are resolved.
✨Build Rapport with Interviewers
Since building positive relationships with clients is key, use the interview as an opportunity to connect with your interviewers. Be friendly, approachable, and engage in conversation to demonstrate your outgoing personality and 'can do' attitude.
