Call Centre Advisor

Job Title: Call Centre Advisor Salary: £23,000 (Full-Time, Permanent, 35 hours) Location: Liverpool City Centre (Office based) Shifts: Flexibility to work between the hours of 9am and 8pm Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Centre Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office. As a Claims Handler, you will play a key role in reviewing and validating cases for funding and litigation, helping clients through claim inquiries, and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to the legal claims industry. What Youll Do: Handle inbound calls and client correspondence, providing support and guidance. Review new cases and determine their suitability for litigation. Assist clients with claim inquiries over the phone and online. Clearly explain company terms, conditions, and fees with a professional touch. Work closely with internal teams to keep claims moving forward. Ensure all client interactions adhere to legal requirements and quality standards. Track and document all interactions following Standard Operating Procedures.</…