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For Companies At a Glance
- Tasks: Provide top-notch IT support and solutions in a fast-paced environment.
- Company: Leading IT service provider with a dynamic team culture.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Exciting projects and opportunities for professional development await you.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: 12+ months in helpdesk or IT support, with strong technical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
Responsibilities
- Logging all actions and ensuring accurate documentation in ConnectWise.
- Answering calls and delivering excellent customer service at all times.
- Meeting individual and team KPI targets in line with Service Desk goals.
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
- Managing and maintaining IT Glue documentation for customers and internal use.
- Collaborating with the Sales team to provide solutions and recommendations.
- Supporting hosted environments and local infrastructure for clients.
- Diagnosing and resolving technical issues for clients and internal teams.
- Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
- Applying security updates and system upgrades for clients and internal systems.
- Setting up and configuring core servers for clients and internal use.
- Ensuring software licensing records are maintained.
- Providing technical support for both Mac and PC users.
Minimum Experience
- 12+ months experience in a helpdesk or IT support role.
- Experience with Windows 10/11 managed support.
- Printer and server management (2016/2019).
- Management of domains/DNS (GoDaddy, 123 Reg, etc.).
- Office 365 Admin Centre / Exchange experience.
- SharePoint, OneDrive, and Teams support.
- Networking (DNS, DHCP, TCP/IP).
- Cybersecurity solutions (AV, email security, web filtering).
Preferred Knowledge
- 2+ years of experience in an MSP environment.
- Hyper-V / VMware.
- VOIP telephony support (3CX, Horizon).
- Remote Desktop solutions (Azure WVD, RDS).
- MDM solutions (Intune, Hexnode, etc.).
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glues.
If you are an experienced Service Desk Engineer looking to take the next step in your career, we’d love to hear from you. Apply now to be considered for this exciting opportunity!
IT Service Desk Engineer in London employer: Aspire Rec2Rec
Contact Detail:
Aspire Rec2Rec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research the company and prepare for common questions related to IT support. Show off your problem-solving skills by discussing past experiences where you resolved technical issues effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from the interview to show your genuine interest in the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team as a Service Desk Engineer.
We think you need these skills to ace IT Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Engineer role. Highlight your experience with Windows 10/11, Office 365, and any relevant IT support roles. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves delivering excellent customer service, don’t forget to mention any previous experiences where you’ve gone above and beyond for clients. We love candidates who can communicate effectively and keep customers happy!
Be Specific About Your Technical Skills: When listing your technical skills, be specific! Mention your experience with ConnectWise, printer management, and any cybersecurity solutions you've worked with. We’re keen to know exactly what you bring to the table.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Aspire Rec2Rec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Office 365, and networking basics like DNS and DHCP. Being able to confidently discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples of how you've handled difficult situations or provided exceptional support in the past. Think about specific instances where you went above and beyond for a client.
✨Familiarise Yourself with ConnectWise
As logging actions in ConnectWise is part of the job, it’s a good idea to familiarise yourself with this tool if you haven't already. Even if you haven’t used it before, understanding its purpose and functionality can give you an edge during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.