Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solutions in a fast-paced environment.
- Company: Leading IT service provider with a dynamic team culture.
- Benefits: Competitive salary, career growth, and hands-on experience with diverse technologies.
- Other info: Exciting opportunities for professional development and collaboration.
- Why this job: Join a vibrant team and make a real difference in IT support.
- Qualifications: 12+ months in helpdesk or IT support, with strong technical skills.
The predicted salary is between 30000 - 48000 £ per year.
Service Desk Engineer (1st/2nd Line)
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
Responsibilities
- Logging all actions and ensuring accurate documentation in ConnectWise.
- Answering calls and delivering excellent customer service at all times.
- Meeting individual and team KPI targets in line with Service Desk goals.
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
- Managing and maintaining IT Glue documentation for customers and internal use.
- Collaborating with the Sales team to provide solutions and recommendations.
- Supporting hosted environments and local infrastructure for clients.
- Diagnosing and resolving technical issues for clients and internal teams.
- Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
- Applying security updates and system upgrades for clients and internal systems.
- Setting up and configuring core servers for clients and internal use.
- Ensuring software licensing records are maintained.
- Providing technical support for both Mac and PC users.
Minimum Experience
- 12+ months experience in a helpdesk or IT support role.
- Experience with Windows 10/11 managed support.
- Printer and server management (2016/2019).
- Management of domains/DNS (GoDaddy, 123 Reg, etc.).
- Office 365 Admin Centre / Exchange experience.
- SharePoint, OneDrive, and Teams support.
- Networking (DNS, DHCP, TCP/IP).
- Cybersecurity solutions (AV, email security, web filtering).
Preferred Knowledge
- 2+ years of experience in an MSP environment.
- Hyper-V / VMware.
- VOIP telephony support (3CX, Horizon).
- Remote Desktop solutions (Azure WVD, RDS).
- MDM solutions (Intune, Hexnode, etc.).
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glues.
If you are an experienced Service Desk Engineer looking to take the next step in your career, we’d love to hear from you. Apply now to be considered for this exciting opportunity!
#J-18808-Ljbffr
IT Service Desk Engineer employer: Aspire Rec2Rec
Contact Detail:
Aspire Rec2Rec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Ace that interview! Research the company and prepare for common questions related to IT support. Show off your problem-solving skills and be ready to discuss how you've tackled technical issues in the past.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you a better chance of getting noticed by hiring managers.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your relevant experience, especially in helpdesk or IT support roles, and don’t forget to mention your skills with Windows 10/11 and Office 365!
Show Off Your Customer Service Skills: Since this role involves delivering excellent customer service, be sure to include examples of how you've provided top-notch support in previous positions. We want to see that you can handle calls and resolve issues effectively!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as soon as possible!
How to prepare for a job interview at Aspire Rec2Rec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Office 365, and networking basics like DNS and DHCP. Be ready to discuss your experience with tools like ConnectWise and any cybersecurity solutions you've worked with.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, prepare examples of how you've handled difficult customer interactions in the past. Highlight your ability to stay calm under pressure and how you ensure client satisfaction.
✨Familiarise Yourself with the Company
Do a bit of research on the IT service provider you're interviewing with. Understand their services, client base, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, and how success is measured in the role. This shows your enthusiasm and helps you gauge if it's the right fit for you.