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- Tasks: Provide top-notch IT support and solutions in a fast-paced environment.
- Company: Join a leading IT service provider with a dynamic team culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Other info: Exciting projects and a chance to work with cutting-edge technologies.
- Why this job: Make a real difference by solving technical issues for diverse clients.
- Qualifications: 12+ months in IT support, experience with Windows and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
Responsibilities:
- Logging all actions and ensuring accurate documentation in ConnectWise.
- Answering calls and delivering excellent customer service at all times.
- Meeting individual and team KPI targets in line with Service Desk goals.
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
- Managing and maintaining IT Glue documentation for customers and internal use.
- Collaborating with the Sales team to provide solutions and recommendations.
- Supporting hosted environments and local infrastructure for clients.
- Diagnosing and resolving technical issues for clients and internal teams.
- Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
- Applying security updates and system upgrades for clients and internal systems.
- Setting up and configuring core servers for clients and internal use.
- Ensuring software licensing records are maintained.
- Providing technical support for both Mac and PC users.
Minimum Experience:
- 12+ months experience in a helpdesk or IT support role.
- Experience with Windows 10/11 managed support.
- Printer and server management (2016/2019).
- Management of domains/DNS (GoDaddy, 123 Reg, etc.).
- Office 365 Admin Centre / Exchange experience.
- SharePoint, OneDrive, and Teams support.
- Networking (DNS, DHCP, TCP/IP).
- Cybersecurity solutions (AV, email security, web filtering).
Preferred Knowledge:
- 2+ years of experience in an MSP environment.
- Hyper-V / VMware.
- VOIP telephony support (3CX, Horizon).
- Remote Desktop solutions (Azure WVD, RDS).
- MDM solutions (Intune, Hexnode, etc.).
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glues.
If you are an experienced Service Desk Engineer looking to take the next step in your career, we’d love to hear from you. Apply now to be considered for this exciting opportunity!
IT Service Desk Engineer in England employer: Aspire Rec2Rec
Contact Detail:
Aspire Rec2Rec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer in England
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or local tech events. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving skills and technical knowledge relevant to the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Service Desk Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your experience with Windows 10/11, Office 365, and any relevant helpdesk roles. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves delivering excellent customer service, don’t forget to mention any experiences where you’ve gone above and beyond for clients. We love candidates who can communicate effectively and keep customers happy!
Be Specific About Your Technical Skills: List out your technical skills clearly, especially those related to networking, cybersecurity, and any tools like ConnectWise or VMware. We’re keen on seeing your hands-on experience, so be specific about what you’ve worked with.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Aspire Rec2Rec
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Office 365, and networking basics like DNS and DHCP. Be ready to discuss your experience with tools like ConnectWise and any relevant projects you've worked on.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice articulating how you would handle common IT issues or escalations, and don’t forget to highlight your collaboration with other teams, like Sales.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, the types of projects you'll be involved in, or how success is measured in the role. This shows your genuine interest in the position and the company.