At a Glance
- Tasks: Provide top-notch IT support and solutions to diverse clients in a fast-paced environment.
- Company: Leading IT service provider with a dynamic and collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive team.
- Other info: Exciting projects and a chance to work with the latest technologies.
- Why this job: Join a vibrant team and enhance your tech skills while making a real impact.
- Qualifications: 12-24 months of service desk experience and a full driving licence.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Service Desk Engineer (1st/2nd Line)
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
Responsibilities:
- Logging all actions and ensuring accurate documentation in ConnectWise.
- Answering calls and delivering excellent customer service at all times.
- Meeting individual and team KPI targets in line with Service Desk goals.
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
- Managing and maintaining IT Glue documentation for customers and internal use.
- Collaborating with the Sales team to provide solutions and recommendations.
- Supporting hosted environments and local infrastructure for clients.
- Diagnosing and resolving technical issues for clients and internal teams.
- Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
- Applying security updates and system upgrades for clients and internal systems.
- Setting up and configuring core servers for clients and internal use.
- Ensuring software licensing records are maintained.
- Providing technical support for both Mac and PC users.
Minimum Experience:
- 12+ months experience in a helpdesk or IT support role.
- Experience with Windows 10/11 managed support.
- Printer and server management (2016/2019).
- Management of domains/DNS (GoDaddy, 123 Reg, etc.).
- Office 365 Admin Centre / Exchange experience.
- SharePoint, OneDrive, and Teams support.
- Networking (DNS, DHCP, TCP/IP).
- Cybersecurity solutions (AV, email security, web filtering).
Preferred Knowledge:
- 2+ years of experience in an MSP environment.
- Hyper-V / VMware.
- VOIP telephony support (3CX, Horizon).
- Remote Desktop solutions (Azure WVD, RDS).
- MDM solutions (Intune, Hexnode, etc.).
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glues
If you’re an experienced Service Desk Engineer looking to take the next step in your career, we’d love to hear from you. Apply now to be considered for this exciting opportunity!
IT Service Desk Engineer in Hertford employer: Aspire Rec2Rec Limited
Join a leading IT service provider that values innovation and employee development, offering a vibrant work culture where your contributions are recognised and rewarded. With opportunities for professional growth and a commitment to maintaining a supportive environment, this role as an IT Service Desk Engineer allows you to thrive in a dynamic setting while providing top-notch IT support to a diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer in Hertford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your problem-solving abilities and technical know-how can really set you apart from the competition.
✨Tip Number 3
Prepare for the interview like it’s a big exam. Research the company, understand their services, and be ready to discuss how your experience aligns with their needs. Tailoring your answers to their specific challenges can make a huge difference.
✨Tip Number 4
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace IT Service Desk Engineer in Hertford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your relevant experience, especially in 1st/2nd line support, and don’t forget to mention any specific technologies you’ve worked with that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your skills align with our needs. Keep it concise but engaging – we want to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing real-life scenarios where you’ve made a difference for customers or your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Aspire Rec2Rec Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Mac OS, and networking concepts like DNS and DHCP. Be ready to discuss your experience with tools like ConnectWise and any relevant IT projects you've worked on.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, prepare examples of how you've handled difficult situations or resolved issues for clients in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Make sure you wear appropriate attire for the interview, reflecting the professional environment of an IT service provider. This shows that you take the opportunity seriously and understand the company culture.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the types of projects you'll be working on, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
