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- Tasks: Provide top-notch IT support and solutions to diverse clients from the comfort of your home.
- Company: Join a leading IT service provider in a dynamic, fast-paced environment.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for career growth.
- Other info: Be part of a collaborative team with exciting projects and professional development opportunities.
- Why this job: Make a real impact by solving IT challenges and supporting innovative projects.
- Qualifications: 12+ months in helpdesk or IT support, with skills in Windows, Office 365, and networking.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a diverse client base.
- Meeting individual and team KPI targets in line with Service Desk goals.
- Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required.
- Managing and maintaining IT Glue documentation for customers and internal use.
- Supporting hosted environments and local infrastructure for clients.
- Assisting in small to medium-sized IT projects as directed by the Service Desk Manager.
- Setting up and configuring core servers for clients and internal use.
- Ensuring software licensing records are maintained.
- Providing technical support for both Mac and PC users.
Requirements:
- 12+ months experience in a helpdesk or IT support role.
- Experience with Windows 10/11 managed support.
- Printer and server management (2016/2019).
- Office 365 Admin Centre / Exchange experience.
- SharePoint, OneDrive, and Teams support.
- Networking (DNS, DHCP, TCP/IP).
- Cybersecurity solutions (AV, email security, web filtering).
- Remote Desktop solutions (Azure WVD, RDS).
- Experience with ConnectWise Manage, Automate RMM tools, and IT Glue.
If you’re an experienced Service Desk Engineer looking to take the next step in your career, we’d love to hear from you.
Technical Support Engineer - homebased in Hertford employer: Aspire Rec2Rec Limited
Contact Detail:
Aspire Rec2Rec Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - homebased in Hertford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Technical Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with Windows, Office 365, and networking. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Show off your passion for IT! When you get the chance to chat with potential employers, let your enthusiasm shine through. Talk about your favourite projects or technologies you've worked with, and how they relate to the role you're applying for.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people. So, what are you waiting for? Get clicking!
We think you need these skills to ace Technical Support Engineer - homebased in Hertford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Windows 10/11, Office 365, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Talk about specific challenges you faced and how you solved them. This helps us see your problem-solving abilities in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aspire Rec2Rec Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11, Office 365, and networking basics like DNS and DHCP. Be ready to discuss your experience with tools like ConnectWise Manage and any cybersecurity solutions you've worked with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you escalated problems or managed to resolve them independently. This will demonstrate your ability to meet KPIs and contribute to team goals.
✨Familiarise Yourself with Documentation Practices
Since managing IT Glue documentation is part of the role, it’s a good idea to understand how documentation can streamline support processes. Be ready to discuss how you’ve maintained records in previous roles and why it’s important for effective IT support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in the Service Desk. This shows your interest in the role and helps you gauge if it’s the right fit for you.