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- Tasks: Support customer service and manage sales activities in a dynamic pharmaceutical company.
- Company: Join a rapidly growing UK pharmaceutical company dedicated to improving patients' lives.
- Benefits: Competitive salary, generous holiday, pension scheme, and mental well-being support.
- Why this job: Be part of a mission-driven team making a real difference in healthcare.
- Qualifications: No experience needed; just bring excellent English skills and Microsoft proficiency.
- Other info: Enjoy a vibrant company culture with great progression opportunities and fun events.
The predicted salary is between 30000 - 42000 £ per year.
Competitive Salary & Company Benefits | Ideally located close to Petersfield or Leicestershire. Monday to Friday, 9.00am - 5.00pm (potential for flexibility on start/end times based on 7.5hrs/day).
Are you looking to work for a rapidly growing UK Pharmaceutical company, who are passionate about improving patients’ lives across the world? Aspire Pharma is an asset‑light pharmaceutical manufacturer. It licenses and develops niche pharmaceutical products that offer innovative formulations, value for money for payors, and reliable supply arrangements in markets which are often underserved. The business has a highly diversified portfolio of more than 250 products across a number of categories, including branded specialty products and unbranded niche generics in therapeutic areas such as urology, ophthalmology, CNS and dermatology.
The Role: We are currently looking to recruit a Customer Account Coordinator for our Customer Services Department. In this role, you will be providing efficient and effective support for operational activities and managing the day‑to‑day administration of the sales activities.
What will you be doing?
- Customer Service: Initial contact for all customer service and product supply related enquiries.
- Customer Claim Management: Investigating and preparing all supportive documentation for the approval/rejection of any customer credit claims. Recording and reporting the information gathered.
- Stock Management: Liaising with all members of the department and the warehouse to ensure that customer stock requirements can be fulfilled, and/or the latest information can be provided.
- Sales order processing: Reviewing all customer orders and communicating with the warehouse to ensure they are processed swiftly to meet the required delivery dates.
- Invoice processing: Processing the daily sales invoices via the ERP system and reporting of the financial data to the company.
- Price Management: Assisting the Sales team with customer price monitoring and updates.
- Document Filing: Ensuring all departmental records are maintained and kept up to date.
The Person: No experience required. Excellent English, written and verbal. Proficiency in Microsoft apps.
Why join us? As well as a fantastic, inclusive company culture, where employees are truly valued and a competitive salary, we also offer an ever‑improving benefits scheme to support your physical and mental well‑being which include:
- Generous Pension Scheme.
- Life Assurance cover and Employee Assistance Program.
- 25 days’ holiday plus Bank Holidays.
- Learning and Development opportunities.
- Excellent opportunities for progression.
- Fantastic Company events and celebrations throughout the year.
Customer Account Co-Ordinator employer: Aspire Pharma Limited
Contact Detail:
Aspire Pharma Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show genuine interest in their mission to improve patients' lives. We want to see your passion for the role and how you can contribute to their success.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Focus on your customer service skills and how you can manage customer claims effectively. Confidence is key!
✨Tip Number 4
Apply through our website for the best chance at landing the job. Tailor your application to highlight your proficiency in Microsoft apps and your excellent communication skills. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Account Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Coordinator role. Highlight any relevant skills or experiences that match the job description, like customer service or administration. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with us at Aspire Pharma and how you can help improve patients' lives. Keep it concise but engaging – we love a good story!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft apps and any other relevant skills. If you've got experience with stock management or sales order processing, let us know! We’re looking for someone who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team. We can’t wait to hear from you!
How to prepare for a job interview at Aspire Pharma Limited
✨Know the Company Inside Out
Before your interview, take some time to research Aspire Pharma. Understand their mission, values, and the specific products they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their journey.
✨Showcase Your Customer Service Skills
As a Customer Account Coordinator, customer service is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. Highlight your communication skills and how you can contribute to maintaining excellent customer relationships.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle situations like a delayed order or a customer complaint. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Tech Savviness
Since proficiency in Microsoft apps is required, be prepared to discuss your experience with these tools. You might even want to mention any specific software you've used for sales order processing or stock management, as this will show you're ready to hit the ground running.