At a Glance
- Tasks: Support customers with technical queries and ensure seamless service delivery.
- Company: Leading medical equipment company with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible office hours, and training opportunities.
- Other info: Potential for career growth within a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong MS Dynamics skills required.
The predicted salary is between 34525 - 34525 £ per year.
Technical Service Coordinator – 18 months FTC to cover maternity, Milton Keynes. Salary £34,525.00 – Office based with some flexibility.
Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries.
The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given).
Main Responsibilities
- Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
- Manage and resolve mailbox enquiries.
- Accurately log faults within the MS Dynamics CRM for partner and supplier equipment.
- Scheduling the following activities:
- Emergency call outs
- Routine Maintenance PPM visits
- Urgent Field Corrective Action & ECR requirements
- Collaborative working with the field service engineering team to meet customer requirements.
- Escalation of customer issues.
- Inventory management.
- Continually strengthen and develop relationships with business partners.
- Attend all required company training including Health and Safety training.
KEY SKILLS AND EXPERIENCE:
- Comprehensive skills in Microsoft Dynamics and Microsoft Office Suite.
- Minimum 2 years’ experience of working in a customer service environment working towards KPI targets.
- KPI report writing experience for customer accounts.
- Highly skilled in English communication.
- Experience in dealing with escalations to different stakeholders.
- Experience of working within the field of diagnostics (desirable).
- Commercially Astute.
- Experience of working with managed service contracts.
This is a pivotal role within a small team in the business and although short term, could lead to more opportunities. We are an equal opportunities employer and welcome applications from all qualified candidates.
Technical Services Coordinator employer: Aspire Personnel Ltd
Join a dynamic team at a leading provider of commercial Business Centres in Kings Hill, where customer service and flexibility are paramount. As a Facilities Handyperson, you'll enjoy a supportive work culture that values high standards and proactive maintenance, with opportunities for personal growth in a diverse environment. Benefit from a part-time schedule that allows for work-life balance while contributing to a vibrant community of small businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the medical equipment industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical support. We recommend role-playing with a friend to get comfortable with your responses and showcase your calm, logical approach.
✨Tip Number 3
Showcase your MS Dynamics skills! If you’ve got experience with CRM systems, be ready to discuss specific examples of how you’ve used them to improve customer service or resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant technical skills. We want to see how your background aligns with the role of Technical Services Coordinator, so don’t be shy about showcasing your MS Dynamics or Salesforce experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of what the job entails, so let your personality come through while keeping it professional.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. We’re looking for clarity and professionalism, so proofread your application to avoid any typos or errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Dynamics and any relevant customer service experience. Be ready to discuss how you've handled customer calls and emails in the past, as this role is all about providing top-notch support.
✨Showcase Your Communication Skills
Since this position requires exceptional English communication skills, practice articulating your thoughts clearly. Think of examples where you've successfully resolved customer issues or built relationships with clients, as these will demonstrate your ability to connect with customers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with escalations or managing multiple tasks. Prepare some scenarios from your past experiences that highlight your calm and logical approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
