At a Glance
- Tasks: Support customers with technical queries and ensure seamless service delivery.
- Company: Leading company in the Medical Equipment industry, fostering a supportive environment.
- Benefits: Competitive salary, flexible office hours, and comprehensive training provided.
- Other info: Dynamic team atmosphere with potential for career growth.
- Why this job: Join a pivotal role that could lead to exciting future opportunities.
- Qualifications: Experience in customer service and strong MS Dynamics skills required.
The predicted salary is between 29000 - 38000 £ per year.
Technical Service Coordinator – 18 months FTC to cover maternity, Milton Keynes. Salary £34,525.00 – Office based with some flexibility.
Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries.
The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given).
Main Responsibilities
- Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
- Manage and resolve mailbox enquiries.
- Accurately log faults within the MS Dynamics CRM for partner and supplier equipment.
- Scheduling the following activities:
- Emergency call outs
- Routine Maintenance PPM visits
- Urgent Field Corrective Action & ECR requirements
- Collaborative working with the field service engineering team to meet customer requirements.
- Escalation of customer issues.
- Inventory management.
- Continually strengthen and develop relationships with business partners.
- Attend all required company training including Health and Safety training.
KEY SKILLS AND EXPERIENCE:
- Comprehensive skills in Microsoft Dynamics and Microsoft Office Suite.
- Minimum 2 years’ experience of working in a customer service environment working towards KPI targets.
- KPI report writing experience for customer accounts.
- Highly skilled in English communication.
- Experience in dealing with escalations to different stakeholders.
- Experience of working within the field of diagnostics (desirable).
- Commercially Astute.
- Experience of working with managed service contracts.
This is a pivotal role within a small team in the business and although short term, could lead to more opportunities. We are an equal opportunities employer and welcome applications from all qualified candidates.
Technical Services Coordinator in Milton Keynes employer: Aspire Personnel Ltd
As a leading employer in the Medical Equipment industry, our client offers a dynamic work environment in Milton Keynes where employees are valued and supported. With a strong focus on professional development, this role as a Technical Services Coordinator not only provides competitive salary and benefits but also fosters a collaborative culture that encourages growth and innovation. Join a team that prioritises exceptional customer service and relationship building, ensuring you have the tools and training needed to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the medical equipment industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially if they use MS Dynamics. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to handle difficult calls or emails. Being calm and logical is key, so role-play with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Technical Services Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant technical skills. We want to see how your background aligns with the role of Technical Services Coordinator, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your experience with MS Dynamics or similar systems, and how you’ve successfully handled customer enquiries in the past.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and partners, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of MS Dynamics and any relevant customer service experience. Be ready to discuss how you've handled customer calls and emails in the past, as this will show you're prepared for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and partners, practice articulating your thoughts clearly. Think of examples where you've successfully resolved issues or built relationships, as these will highlight your communication prowess.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific situations where you've had to think on your feet. Employers love candidates who can remain calm under pressure and find solutions quickly, so have a few scenarios ready to share.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
