At a Glance
- Tasks: Support customers with technical queries and ensure seamless service delivery.
- Company: Leading company in the Medical Equipment industry, fostering a supportive environment.
- Benefits: Competitive salary, flexible office hours, and comprehensive training provided.
- Other info: Dynamic team atmosphere with potential for career growth.
- Why this job: Join a pivotal role that could lead to exciting future opportunities.
- Qualifications: Experience in customer service and strong MS Dynamics skills required.
The predicted salary is between 29000 - 38000 £ per year.
Technical Service Coordinator – 18 months FTC to cover maternity, Milton Keynes. Salary £34,525.00 – Office based with some flexibility.
Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries.
The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given).
Main Responsibilities
- Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
- Manage and resolve mailbox enquiries.
- Accurately log faults within the MS Dynamics CRM for partner and supplier equipment.
- Scheduling the following activities:
- Emergency call outs
- Routine Maintenance PPM visits
- Urgent Field Corrective Action & ECR requirements
- Collaborative working with the field service engineering team to meet customer requirements.
- Escalation of customer issues.
- Inventory management.
- Continually strengthen and develop relationships with business partners.
- Attend all required company training including Health and Safety training.
KEY SKILLS AND EXPERIENCE:
- Comprehensive skills in Microsoft Dynamics and Microsoft Office Suite.
- Minimum 2 years’ experience of working in a customer service environment working towards KPI targets.
- KPI report writing experience for customer accounts.
- Highly skilled in English communication.
- Experience in dealing with escalations to different stakeholders.
- Experience of working within the field of diagnostics (desirable).
- Commercially Astute.
- Experience of working with managed service contracts.
This is a pivotal role within a small team in the business and although short term, could lead to more opportunities. We are an equal opportunities employer and welcome applications from all qualified candidates.
Technical Services Coordinator in Milton Keynes employer: Aspire Personnel Ltd
Join a dynamic team at a leading provider of commercial Business Centres in Kings Hill, where customer service and flexibility are paramount. As a Facilities Handyperson, you'll enjoy a supportive work culture that values high standards and proactive maintenance, with opportunities for personal growth in a diverse environment. Benefit from a part-time schedule that allows for work-life balance while contributing to a vibrant community of small businesses.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Coordinator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Personnel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Personnel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Services Coordinator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Personnel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Personnel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Personnel Ltd!
How to prepare for a job interview at Aspire Personnel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
