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- Tasks: Manage telecom orders, liaise with customers and suppliers, and ensure smooth service delivery.
- Company: Dynamic telecom company focused on customer service and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a vibrant team and make a real difference in the telecom industry.
- Qualifications: Experience in telecoms and strong communication skills are essential.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 24000 - 28000 £ per year.
Provisioning Co‐ordinator – Telecoms
Permanent, Full Time, Part Time, Milton Keynes
Salary: £24,000 – £28,000 per annum (depending on experience)
Our client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry‐leading vendors, they prioritise customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client challenges and deliver optimal value.
Role Description
The day‐to‐day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience.
The role will involve:
- Order management
- Testing and service delivery
- Business development
- Fault resolution
- Account set up
- Tracking orders
- Liaise with customers and suppliers
- Escalated issue handling
- Progress reports
Key skills and experience needed to do the role:
- Strong communicator at all levels (oral and written)
- Strong organisational skills
- Ability to multi‐task
- Tact and diplomacy
- Good telephone manner
- Ability to meet deadlines
- Aptitude for following/adhering to procedures
- Ability to understand and carry out detailed instructions
- Having worked within the telecom industry is essential
Minimum GCSE level Maths and English
Basic skill level of Microsoft Word and Excel
Essential Skills:
- Experience of working within Telecoms
- Experience of client/supplier liaison and coordination
Telecoms Provisioning Coordinator in Milton Keynes employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecoms Provisioning Coordinator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience in telecoms.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed workloads or resolved issues in previous roles. This will demonstrate your ability to handle the demands of the Provisioning Coordinator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Telecoms Provisioning Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecoms and showcases your strong communication skills. We want to see how you can bring value to our team, so don’t be shy about sharing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we’re looking for. Keep it concise but engaging – we love a good story!
Showcase Your Organisational Skills: Since the role involves managing orders and coordinating with customers and suppliers, make sure to highlight any experience you have in multitasking and staying organised. We need someone who can juggle tasks like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Telecoms Stuff
Make sure you brush up on your telecom knowledge before the interview. Understand the basics of connectivity, cloud services, and hosted voice solutions. Being able to discuss these topics confidently will show that you're serious about the role.
✨Show Off Your Communication Skills
Since this role involves liaising with customers and suppliers, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially when resolving issues or managing orders.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage multiple tasks and deadlines. Consider sharing specific strategies or tools you use to stay organised, as this will highlight your ability to handle the workload expected in this position.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling escalated issues or coordinating with suppliers. Prepare your responses to these situations, focusing on how you would ensure customer satisfaction and adhere to SLAs.