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- Tasks: Provide advanced technical support for diagnostic solutions in NHS and private labs.
- Company: Leading medical equipment provider with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for skill development.
- Why this job: Join a dynamic team and make a real difference in healthcare technology.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Exciting career growth potential in a fast-paced environment.
We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.
Key requirements for the Technical Support Engineer role:
- Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.
- Ability to balance demand and resource.
- Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.
- Thorough and precise approach to the role, tasks and projects.
- City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar.
- Greater than 2 years in a technical support or field service role.
- Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.
- Ability to multi-task and manage multiple cases under time pressure.
- Able to explain complex technical information in a clear and easy-to-understand way for different audiences.
- Ability to read and understand technical diagrams.
- Demonstrates a strong commitment to delivering excellent customer service.
- Strong interest in emerging technologies and willingness to learn new skills.
If you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026.
Technical Support Engineer in Milton Keynes employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Milton Keynes
✨Tip Number 1
Get your tech game on point! Brush up on your knowledge of electromechanical systems and remote diagnostic tools. We want to see you confidently troubleshoot and explain complex issues like a pro.
✨Tip Number 2
Practice your communication skills! Since you'll be talking to lab staff, make sure you can break down technical jargon into simple terms. We’re all about clear and effective communication here at StudySmarter.
✨Tip Number 3
Show us your problem-solving prowess! Prepare for scenarios where you need to balance multiple cases under pressure. Think of it as a fun challenge to showcase your ability to keep calm and deliver excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Technical Support Engineer in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical support experience and skills that match the job description. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Support Engineer role and how your problem-solving skills can benefit us. Keep it concise but impactful!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We want to see how well you can convey complex information!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the link and submit your CV!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electromechanical systems and IT troubleshooting. Be ready to discuss specific tools and techniques you've used in past roles, as this will show your expertise and confidence.
✨Communicate Clearly
Since this role involves explaining complex technical information, practice articulating your thoughts clearly. Use simple language when discussing technical concepts, and be prepared to demonstrate how you would communicate with laboratory staff.
✨Showcase Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved issues in previous positions. Highlight your fault-finding skills and your ability to manage multiple cases under pressure, as these are crucial for the role.
✨Understand the Company’s Goals
Familiarise yourself with the company's objectives and key performance indicators (KPIs). During the interview, express how you can contribute to achieving these goals, showing that you're not just a fit for the role but also aligned with the company’s mission.
