At a Glance
- Tasks: Manage telecom orders, liaise with customers, and ensure top-notch service delivery.
- Company: Dynamic telecom company focused on customer satisfaction and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Join a vibrant team and make a real difference in the telecom industry.
- Qualifications: Experience in telecoms and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
Our client specialises in delivering tailored telecommunication services across the UK to clients of all sizes. Partnering with industry-leading vendors, they prioritise customer service by simplifying complex telecom concepts and providing clear solutions. Their offerings include connectivity, cloud services, hosted voice, and IT support, all designed to address client challenges and deliver optimal value.
Role Description
The day to day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience.
The role will involve:
- Order management
- Testing and service delivery
- Business development
- Fault resolution
- Account set up
- Tracking orders
- Liaise with customers and suppliers
- Escalated issue handling
- Progress reports
Key skills and experience needed to do the role:
- Strong communicator at all levels (oral and written)
- Strong organisational skills
- Ability to multi-task
- Tact and diplomacy
- Good telephone manner
- Ability to meet deadlines
- Aptitude for following/adhering to procedures
- Ability to understand and carry out detailed instructions
- Having worked within the telecom industry is essential.
Minimum GCSE level Maths and English
Basic skill level of Microsoft Word and Excel
Essential Skills
Experience of working within Telecoms
Experience of client/supplier liaison and coordination
Telecoms Provisioning Coordinator in London employer: Aspire Personnel Ltd
As a Telecoms Provisioning Coordinator with our client in Milton Keynes, you will join a dynamic team that values innovation and customer satisfaction. The company fosters a supportive work culture that encourages professional growth through ongoing training and development opportunities, while also offering flexible working arrangements to suit your lifestyle. With a focus on collaboration and clear communication, this role provides a unique chance to make a meaningful impact in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telecoms Provisioning Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the telecoms industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to order management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed workloads or resolved issues in past roles. This will demonstrate your ability to handle the fast-paced environment of telecom provisioning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Telecoms Provisioning Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in telecoms and showcases your strong communication skills. We want to see how you can simplify complex concepts and provide clear solutions, just like we do at StudySmarter!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Telecoms Provisioning Coordinator role. Share specific examples of your organisational skills and how you've successfully managed customer relationships in the past.
Showcase Your Multi-tasking Ability:In your application, highlight instances where you've juggled multiple tasks effectively. We love candidates who can handle order management and customer liaison while keeping everything on track, so don’t hold back on those examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Telecoms Stuff
Make sure you brush up on your telecom knowledge before the interview. Understand the basics of connectivity, cloud services, and hosted voice solutions. This will not only show your interest in the industry but also help you answer questions confidently.
✨Show Off Your Communication Skills
As a Telecoms Provisioning Coordinator, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully liaised with clients or suppliers in the past.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and deadlines. Think of specific instances where you’ve juggled various responsibilities, and be prepared to explain your approach to prioritising work and ensuring nothing slips through the cracks.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling escalated issues or managing order workloads. Think through how you would respond to these situations, showcasing your problem-solving skills and ability to follow procedures.
