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- Tasks: Support the Motor Claims team by managing customer calls and emails effectively.
- Company: Join a supportive company that values training and career growth.
- Benefits: Gain valuable experience with opportunities for overtime and professional development.
- Other info: Dynamic role with potential for advancement in the insurance industry.
- Why this job: Make a real difference in customers' lives while building your career.
- Qualifications: Must have 12 months office experience and excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Eligibility
- Do you have a minimum of 12 months office experience?
- Do you have exceptional Customer Service Skills by phone?
- Do you have sound knowledge of all computer packages?
Role Overview
If you have the above and are looking for a company that can offer you training, support and career prospects for the right person this may be for you. As an Incident Coordinator, you will be working and supporting the Motor Claims team and will be responsible on a day-to-day basis for answering customer calls, emails and building customer's claims. The Incident Coordinator is also responsible for ensuring that the Technical Incident Managers and Claims Technicians are kept up to date with information relating to current claims.
Daily Tasks
- Work with customers to ensure their claims are dealt with in a timely manner.
- Ensure maximum amount of information is gathered at first point of contact, either by phone or email.
- Action all emails within the agreed timeframe or ensure they are passed to the correct person to deal with, including customer, dealer and repairer queries and estimates.
- Answer calls from customers as a first line of contact within the agreed timeframe, explain claims process in a clear and concise manner, ensure enquiries are dealt with promptly.
- Open and build claims files for authorisation, by putting all information obtained onto the system before handing over to a Technical Incident Manager.
Essential Skills
- Excellent customer service skills.
- Proficient in Microsoft Word and Outlook.
- Confident speaking to customers on the phone and communicating with them via email.
- Technical knowledge of motor vehicles (advantageous, but not essential).
- Sat mornings overtime (one Saturday in 4).
Incident Coordinator employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your conversations. When you apply through our website, mention what excites you about working with us.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend. This will help you feel more confident when answering queries during the interview.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Word and Outlook, and be ready to discuss how you've used them in past roles. We love seeing candidates who are tech-savvy!
✨Tip Number 4
Be prepared for situational questions! Think of examples where you've provided excellent customer service or resolved issues quickly. This will show us you're the right fit for the Incident Coordinator role.
We think you need these skills to ace Incident Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service skills in your application. We want to see how you’ve handled customer interactions in the past, especially over the phone or via email.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, just like you’ll need to use when explaining the claims process to customers.
Tailor Your Experience: Don’t forget to tailor your experience to match the role! If you have office experience or knowledge of computer packages, make sure to mention it. We love seeing how your background fits with what we’re looking for.
Apply Through Our Website: Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the Incident Coordinator role. We can’t wait to hear from you!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the claims process and customer service best practices. Familiarise yourself with common motor vehicle terminology, even if it's not essential. This will help you sound confident and knowledgeable during the interview.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and incident coordination. Think about how you would handle specific scenarios, like dealing with a frustrated customer or managing multiple claims at once. This will help you articulate your thoughts clearly when it counts.
✨Showcase Your Skills
Be ready to demonstrate your proficiency in Microsoft Word and Outlook. You might be asked to perform a task or answer questions that relate to these tools. Having examples of how you've used them effectively in previous roles can really set you apart.
✨Ask Smart Questions
Prepare some insightful questions to ask at the end of your interview. This shows your interest in the role and the company. You could ask about the training and support they offer for new hires or how the team collaborates on claims management.