At a Glance
- Tasks: Manage parking operations across multiple sites, ensuring efficiency and client satisfaction.
- Company: Dynamic company focused on innovative parking solutions with a supportive culture.
- Benefits: Competitive salary, performance bonuses, company van, private healthcare, and generous holiday allowance.
- Other info: Field-based role with travel opportunities and excellent career progression.
- Why this job: Lead a team, drive operational success, and make a real impact in the parking industry.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
The Parking Operations Manager is responsible for the effective day-to-day management of parking operations across multiple sites. This includes overseeing parking attendants, ensuring operational efficiency, maintaining equipment, supporting client relationships, and identifying opportunities to improve revenue and service delivery. This is a hands-on, field-based role requiring regular travel between sites and head office.
Key Responsibilities
- Operations Management
- Oversee the daily running of multiple parking sites, ensuring smooth and compliant operations.
- Act as the first point of contact for operational queries from attendants and clients.
- Monitor site performance and address any issues promptly.
- Team Management
- Manage, support, and motivate parking attendants.
- Prepare and maintain staff rotas and cash collections, ensuring adequate coverage across all locations.
- Provide on-site training, guidance, and performance feedback.
- Handle day-to-day people management matters, including absence and conduct.
- Maintenance & Equipment
- Coordinate routine maintenance and repairs of parking machines and associated equipment i.e. CCTV, ANPR cameras.
- Troubleshoot operational or technical issues and liaise with suppliers where necessary.
- Ensure all equipment is functional, secure, and compliant with company standards.
- Client Relationship Management
- Build and maintain strong working relationships with clients and landowners.
- Respond to client queries and ensure service levels are consistently met.
- Conduct site visits and provide regular updates on performance and improvements.
- Revenue & Performance
- Monitor site income and identify opportunities to increase revenue.
- Suggest and implement operational improvements, including pricing, signage, and enforcement strategies.
- Review site data and produce reports for senior management.
- New Site Set-Up
- Support the mobilisation of new parking sites.
- Assist with site planning, signage, machine installation, and operational readiness.
- Ensure new sites are launched efficiently and in line with company processes.
- Compliance & Standards
- Ensure all operations adhere to company policies, legal requirements, and industry regulations (IPC).
- Maintain high standards of health & safety across all sites.
Key Skills & Experience
- Previous experience in operations management (parking, facilities, retail, or similar field-based environment).
- Strong people management and leadership skills.
- Ability to manage multiple sites and prioritise effectively.
- Practical problem-solving skills, particularly in operational or technical situations.
- Excellent communication and client-facing abilities.
- Commercial awareness with a focus on revenue generation.
- Full UK driving licence (essential).
Personal Attributes
- Highly organised with strong attention to detail.
- Proactive and able to work independently.
- Flexible and adaptable to changing priorities.
- Confident decision-maker with a hands-on approach.
Additional Requirements
- Willingness to travel regularly between sites.
- Occasional out-of-hours and weekend work may be required.
Salary & Benefits
- Salary Negotiable – dependent on experience.
- Performance related bonuses.
- Company van (work use only).
- Private Health Care.
- 28 days holidays (including bank holidays) increase with length of service.
Operations Manager in Guildford employer: Aspire Personnel Ltd
As an Operations Manager at our Newport Pagnell location, you will join a dynamic team that values operational excellence and employee development. We offer competitive salaries, performance-related bonuses, and private healthcare, alongside a supportive work culture that encourages growth and innovation. With opportunities for UK-wide travel and hands-on management experience, this role is perfect for those seeking a meaningful career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the parking or operations field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Show us that you understand their challenges and how you can help improve efficiency and revenue.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in operations management makes you the perfect fit for the role. We want to hear about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Operations Manager in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in managing multiple sites and any relevant operational achievements. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your people management skills and how you've improved operations in previous roles. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled operational challenges. We love candidates who can think on their feet and come up with practical solutions, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know Your Operations Inside Out
Before the interview, make sure you understand the ins and outs of parking operations management. Familiarise yourself with common challenges in the industry, such as compliance issues and equipment maintenance. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your People Skills
As a Parking Operations Manager, you'll be managing a team of attendants. Be prepared to discuss your leadership style and provide examples of how you've motivated and supported your team in the past. Highlight any experience you have in training staff or resolving conflicts, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Operational challenges are part and parcel of this role. Think of specific instances where you've successfully tackled problems, whether it's troubleshooting equipment issues or improving service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the company’s operations and future plans. Ask about their approach to client relationships or how they measure success across different sites. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
