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- Tasks: Support the Centre Manager and ensure excellent customer service for business clients.
- Company: Leading provider of flexible workspaces in the Southeast.
- Benefits: 25 days holiday, rising to 28, plus bank holidays.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in a similar role or as a Senior Receptionist preferred.
- Other info: Full-time position with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Deputy Manager – Permanent, South Croydon.
Salary £35k plus benefits
Our client is a leading provider of commercial Business Centres in the Southeast with excellent customer service, transparency and flexibility at the heart of the company values. The company offer high quality flexible workspace and support services to a diverse community of small and growing businesses.
They are seeking a proactive and organised Deputy Centre Manager to support the Centre Manager and other members of the team to ensure that their customers are provided with all the services to which they are entitled.
Your role:
- Responsible for all centre operations in the absence of the Centre Manager
- To use best endeavors to let space and in response to enquiries:
a) Provide general marketing material
b) inform about availability of premises and services
c) conduct viewing and complete licence agreement
- Facilitate the arrival and departure of customers by carrying out and arranging issue of welcome packs, provision of keys and fobs, assist with arranging repair of dilapidations. Notifying rates department of new/vacating or moving customers
- Provide internet supply to each unit, support new customers with internet set up options
- Configuration, installations of VoIP phones along with ongoing support using the back end system
- Setting up and monitoring on site services to customers / virtual customers, including reception facilities, telephone answering/call forwarding, photocopying, franking, postal services and utilities contracts/cleaning
- Take bookings, arrange and help deliver services to conference/meeting rooms and hot-desk
- Monitoring the performance of onsite services and contractors including: Contract cleaning, refuse, landscaping, washroom services, car parking, and CCTV systems, etc., and reporting to the CM
- Overseeing and recording Health and safety checks including but not limited to: evacuations, weekly fire alarm check, monthly emergency lighting and electromagnetic door locks check
- Help and support with network and charity events
Full time: 8.30am – 5.30pm Monday to Friday
Holiday: 25 days rising to 28 after qualifying period (plus Bank Holidays)
The ideal person –
You will have strong administration skills and ideally experience in a business centre or similar environment, or facilities management. Project management would be an advantage. You will be a strong communicator with a friendly and professional manner. We are looking for a customer-focused candidate that has the ability to build positive relationships.
Essential skills
- Welcoming and professional personality to engage with customers and colleagues
- Good knowledge of all Microsoft packages
- Good knowledge of IT and able to resolve basic technical issues
- Excellent administration and organisational skills
- Good knowledge of Health & Safety & fire procedures
Deputy Centre Manager employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Deputy Centre Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and management. Think about how you can showcase your experience in similar roles, especially your ability to maintain high customer satisfaction and handle H&S procedures.
✨Tip Number 3
When you get an interview, make sure to research the company values and be ready to discuss how your personality aligns with them. Show them that you’re not just a fit for the role, but also for their culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar faces from our community, so make sure to let us know you’re interested in the Deputy Centre Manager position.
We think you need these skills to ace Deputy Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had, especially if you've worked in customer service or management before. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Deputy Centre Manager role. Mention specific examples of how you've provided excellent customer service or supported a team in the past. Let us know what makes you tick!
Showcase Your Personality: We’re looking for someone with a welcoming and professional personality. Don’t be afraid to let your character shine through in your application. A bit of warmth and enthusiasm can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aspire Personnel Ltd
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for their culture.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you provided excellent service. Think about specific situations where you resolved issues or went above and beyond for customers.
✨Brush Up on Health & Safety Knowledge
Make sure you're familiar with basic health and safety procedures, as well as fire safety protocols. You might be asked how you would handle certain situations, so having this knowledge will show you're prepared for the responsibilities of the role.
✨Showcase Your IT Skills
As the role requires good knowledge of Microsoft packages and basic IT troubleshooting, be ready to discuss your experience with these tools. You could even mention any specific software you've used that relates to the job, which will demonstrate your technical competence.