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- Tasks: Handle customer calls and emails about medical equipment faults and repairs.
- Company: Join a leading company in the Medical Equipment industry, making a real impact.
- Benefits: Enjoy full training, a supportive team, and potential for career growth.
- Why this job: Be part of a mission-driven team that values customer relationships and technical support.
- Qualifications: Experience in customer service is preferred; medical or technical background is a plus.
- Other info: This is a 9-month fixed-term contract with opportunities to learn and grow.
Our client is a market leader within the Medical Equipment industry, looking to recruit a Customer Service Specialist. A typical day will involve taking calls and emails regarding faults and repairs on their machines, with all requests being time critical due to the nature of the business.
The ideal candidate will have a solid background in handling and responding to customer calls and emails, exceptional relationship building skills with customers and partner suppliers of parts and equipment, and a calm, logical approach to taking down technical instructions and information to pass to an engineer. Experience in a similar role within the medical or technical industries is advantageous but not essential as full training will be provided.
Main aspects of the role:- Respond to inbound customer calls via the dedicated MSC and Urinalysis hotline.
- Manage and resolve mailbox enquiries.
- Log faults accurately in MS Dynamics Service Platform for both the company and partner supplier equipment.
- Coordinate with partner suppliers on Urinalysis support, including technical fault logging, maintenance data, and shipping of parts for engineer visits.
- Gather and update case data in MS Dynamics CRM for partner supplier equipment.
- Create and deliver performance reports for Account Managers.
- Manage and coordinate maintenance schedules with customers.
- Escalate customer issues promptly through the appropriate channels.
- Maintain and update CRM with new equipment installations.
- Oversee inventory and ensure accurate tracking of consumables and spare parts.
FTC 9 months
Customer Service Specialist employer: Aspire Personnel Ltd
Contact Detail:
Aspire Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the medical equipment industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling technical information. Being able to convey complex details clearly will be crucial when assisting customers and coordinating with engineers.
✨Tip Number 3
Get comfortable with CRM systems, particularly MS Dynamics. If you can showcase your ability to navigate and utilise such platforms, it will give you an edge over other candidates.
✨Tip Number 4
Highlight any experience you have in customer service, especially in time-sensitive environments. Sharing specific examples of how you've successfully resolved urgent issues will demonstrate your capability for this role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Service Specialist position. Highlight your relevant experience in handling customer calls and emails.
Tailor Your CV: Customise your CV to reflect your experience in customer service, particularly in technical or medical environments. Emphasise your relationship-building skills and any relevant software knowledge, such as MS Dynamics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your calm and logical approach to problem-solving. Mention specific examples of how you've successfully managed customer inquiries and resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Aspire Personnel Ltd
✨Know the Company and Industry
Familiarise yourself with the medical equipment industry and the specific company you're interviewing for. Understanding their products, services, and market position will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Your Communication Skills
As a Customer Service Specialist, strong communication skills are essential. Prepare examples of how you've successfully handled customer calls and emails in the past, focusing on your ability to remain calm and logical under pressure.
✨Highlight Technical Aptitude
Even if you don't have direct experience in the medical or technical fields, emphasise any relevant skills or experiences that demonstrate your ability to learn technical information quickly. Be ready to discuss how you would approach logging faults and coordinating with engineers.
✨Prepare Questions for the Interviewer
Show your enthusiasm for the role by preparing thoughtful questions about the company's culture, team dynamics, and expectations for the Customer Service Specialist position. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
