At a Glance
- Tasks: Support and develop critical IT applications and digital solutions for a leading medical equipment provider.
- Company: Join a top diagnostic solutions company based in Milton Keynes with a focus on innovation.
- Benefits: Enjoy a competitive salary, 25% bonus, and excellent benefits including training opportunities.
- Other info: Field-based role with opportunities for career growth and involvement in exciting IT projects.
- Why this job: Make a real impact by delivering high-quality IT services and supporting customers throughout their journey.
- Qualifications: Experience in remote IT support, networking, and troubleshooting; strong communication skills required.
The predicted salary is between 37800 - 46200 £ per year.
We are recruiting an IT Product Specialist for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes. This is field-based, (UK and Ireland).
This role is responsible for supporting and developing business-critical applications and digital solutions across the organisation.
In addition to technical responsibilities, the role will actively contribute to IT strategy, supplier management, project delivery and continuous improvement initiatives, providing a development pathway.
This position plays a vital role in supporting their customers by delivering high-quality IT services throughout the full lifecycle of the business solutions, including solution design, installation, configuration, implementation, and ongoing technical support.
Working across both hardware and software technologies, the role ensures customers receive an outstanding service experience and achieve maximum value from their investment in business products and solutions.
Key Responsibilities
- Engage in telephone support
- First and second line remote support
- Respond within pre-defined KPI timescales
- Accurate and timely electronic call recording and logging
- Utilise remote access applications where appropriate, abiding by rules governing its usage.
- Call data accuracy
- First Time Fix Rate
- Product IT Systems planning and installation
- Administer and deliver customer training courses in-house, on site or online
- Update course materials
- Help develop and promote online academy
- Good and effective communication with customers, peers and management
Essential requirements to do the job
- Experience of remote IT Support
- Networking Experience
- Experience troubleshooting IT systems
- Excellent communication and presentation skills
- Understanding of Technical, scientific documentation
- Ability to manage multiple projects
- Full driving licence
- Ability to contribute ideas and recommendations supporting technology roadmaps, service improvement initiatives and future business requirements
- Proven involvement in IT Implementation projects
- Experience of laboratory IT Systems (desirable)
- Knowledge of VMware/Hyper V (desirable)
- Degree equivalent in Biomedical Science (desirable)
- 25% bonus and excellent benefits
- Hours (additional out of hours (on-call) required for this role
IT Product Specialist in Milton Keynes employer: Aspire Personnel Ltd Careers
As a leading diagnostic solutions and medical equipment provider based in Milton Keynes, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our IT Product Specialist role offers not only competitive benefits, including a 25% bonus, but also ample opportunities for professional growth through involvement in strategic IT initiatives and project delivery. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages continuous improvement.
Contact Details:
Aspire Personnel Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Product Specialist in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aspire Personnel Ltd Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aspire Personnel Ltd Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aspire Personnel Ltd Careers!
✨Direct Apply to Aspire Personnel Ltd Careers
Let's not forget to apply directly through the Aspire Personnel Ltd Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Product Specialist in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aspire Personnel Ltd Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aspire Personnel Ltd Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aspire Personnel Ltd Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
