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- Tasks: Provide admin support and be the first point of contact for clients seeking help.
- Company: Aspire, a national charity dedicated to supporting those affected by spinal cord injury.
- Benefits: Generous holiday allowance, flexible working, and a vibrant culture focused on equality.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication and admin skills; no prior experience needed, just a desire to learn.
- Other info: Hybrid role with flexible office visits and full training provided.
The predicted salary is between 30000 - 42000 £ per year.
Every two hours, someone is paralysed by spinal cord injury. Aspire is a national charity providing practical support to ensure all those affected can move from injury to independence. Aspire’s Welfare Benefits programme is a telephone-based service supporting over 400 clients a year, providing specialist advice and ensuring they are receiving all the benefits that they are entitled to. We’re looking for someone to join our busy team to provide administrative support and ensure our service is running efficiently.
As the first point of contact for those seeking our help, you’ll be an excellent communicator, skilled in drawing out key information and confident in using that to prioritise cases. Excellent administration and computer skills are a must. This is a busy role where you’ll be speaking with clients every day and getting to see the difference that you are making. Full training will be given so you don’t need previous benefits experience as long as you have a desire to learn.
This is a hybrid role, and the frequency of visits to Aspire’s offices is negotiable. Expectation is, during the initial training period, for two or three days in the office a week. Once established, this can drop to as little as once a month in the office for the right candidate.
Responsibilities- Provide administrative support to ensure the Welfare Benefits service runs efficiently.
- Be the first point of contact for people seeking our help, communicating clearly to gather key information and prioritise cases.
- Interact with clients daily, reflecting the impact of the service.
- Work with training and guidance provided, developing skills in benefits information and case handling.
- Excellent administration and computer skills.
- Strong communication abilities and the confidence to gather information and prioritise cases.
- A desire to learn and no prior Benefits experience required due to full training.
- Ability to work in a hybrid role with office visits two to three days per week during training, reducing to once a month as agreed.
- Generous holiday allowance starting with 27 days in addition to UK bank holidays.
- Flexible working options, Employee Assistance Programme, and trained Mental Health First Aiders.
- A vibrant culture committed to equality and inclusion.
To apply, please send your CV and a cover letter explaining how you meet the requirements of the job. Please note, since communication skills are vital in this role we will not accept AI-generated letters. We will be reviewing applicants as and when they come in.
Team Assistant (Welfare Benefits) in Stanmore employer: Aspire Leisure Centre
Contact Detail:
Aspire Leisure Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Assistant (Welfare Benefits) in Stanmore
✨Tip Number 1
Get to know Aspire and its mission! Understanding the charity's goals will help you connect with the team during interviews. Show us that you're passionate about making a difference in people's lives.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, we want to see you shine in conveying information clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to demonstrate your organisational skills! We love candidates who can juggle multiple tasks efficiently. Think of examples from your past experiences where you successfully managed your time and priorities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and keen to join our team at Aspire.
We think you need these skills to ace Team Assistant (Welfare Benefits) in Stanmore
Some tips for your application 🫡
Craft a Personalised Cover Letter: When writing your cover letter, make sure to tailor it specifically to the Team Assistant role. Highlight your communication skills and any relevant experience that shows you can gather key information effectively.
Show Off Your Admin Skills: Since excellent administration skills are a must, don’t forget to mention any previous roles or experiences where you’ve demonstrated these abilities. We want to see how you can keep things running smoothly!
Be Genuine About Your Desire to Learn: We love candidates who are eager to learn! Make sure to express your enthusiasm for developing your skills in benefits information and case handling. It shows you’re ready to grow with us.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your CV and cover letter as soon as possible!
How to prepare for a job interview at Aspire Leisure Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Assistant in the Welfare Benefits programme. Familiarise yourself with Aspire's mission and how your role contributes to helping clients. This will show your genuine interest and help you answer questions more confidently.
✨Practice Your Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how to gather information and prioritise cases. This will help you feel more at ease when speaking with the interviewers.
✨Show Your Desire to Learn
Aspire values candidates who are eager to learn, especially since no prior benefits experience is required. Be prepared to discuss examples from your past where you've quickly picked up new skills or knowledge. This will demonstrate your adaptability and enthusiasm for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
