Sales Administrator

Hours: 8.30am-5pm Mon-Fri - office based

Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.

PLEASE NOTE, DUE TO THE LOCATION OF THIS ROLE, YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.

Aspire Jobs are working with our telecoms and IT solutions client who are now looking to recruit a Sales Administrator to join their growing team. They are a well-established company who offer full training for the suitable candidate.

This Sales Administrator role will suit someone who is tech-savvy and who has an interest in technology, telecoms or IT. You will be willing to learn, have strong customer service skills, with exceptional attention to detail, and common sense, as well as sales administration and time management skills. You will be willing to learn and will be given lots of training, but you should be IT computer-literate with a good telephone manner.

You will be dealing with day-to-day enquiries and some basic account management, supporting a small team who are really busy. You will be dealing with and allocating enquiries. This is a fast-paced industry where one solution doesn't fit all clients so tenacity and a willingness to learn are essential.

To be successful in the Sales Administrator role, you will have:

• An interest in technology, IT or telecoms
• Experience demonstrating excellent customer service skills
• High level of IT literacy - proficient with MS Office and MS Outlook
• Evidence of excellent organisational and multitasking skills
• A team player who is an effective and positive communicator
• A "can-do" attitude
• Be reactive and able to deal with multiple client queries at once
• Be able to conduct research when needed and think for yourself
• Be competent, diligent, organised and thorough

Responsibilities:

• Handle customer queries by email and phone
• Respond to or co-ordinate responses to customers by email and phone or ticketing system
• Raise tickets for queries relating to technical support
• Contact customers with updates, follow-ups, responses
• Produce quotes and help build solution proposals with sales team
• Processing customer orders through management system
• Liaise with the technical and operational departments to inform customer responses and to manage orders and projects through to effective delivery
• Maintain and update customer records, pricing, sales collateral
• Join sales/marketing meetings and contribute to updates, ideas and planning
• Develop monthly sales reports and help track sales performance
• Communicate customer feedback internally
• Develop product and service knowledge to increase ability to handle queries/quotes
• Manage sales diaries
• Liaise with suppliers and monitor product/supplier developments