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- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Growing property group with a focus on customer service.
- Benefits: Competitive salary, uncapped bonus, 25 days holiday, and hybrid working.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in property insurance and strong account handling skills.
- Other info: Opportunity for career growth and flexible working after probation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE + uncapped bonus
Hours: 8.30am - 5pm Monday - Friday - hybrid after probation
Benefits: 25 days holiday, free parking, opportunity to buy more holiday
Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will see you managing accounts that deal with insurance for blocks of flats, residential property lets and commercial property lets. Working 2 days a week in the office (Monday & Tuesday), the rest of the time will be spent working from home after training/probationary period. The role may from time to time include going to different offices and client visits.
They pride themselves on their high levels of customer service, and part of this Property Portfolio Manager role will be about maintaining and exceeding these in line with company policy.
The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- SALES
- To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quotes and sales activity.
- To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- CUSTOMER SERVICES
- To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided.
- To ensure that there are no more than 1% complaints per month for the department.
- To ensure that telephone response times are maintained in accordance with specified parameters.
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to the compliance manager immediately.
- ACCOUNT MANAGEMENT
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Property Portfolio Manager employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager
✨Tip Number 1
Network like a pro! Attend industry events, join property forums, and connect with professionals on LinkedIn. The more people you know, the better your chances of landing that Property Portfolio Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience in property insurance aligns with their goals. Show them you're not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience managing accounts and delivering top-notch customer service. Make sure you can confidently explain how you’ve exceeded client expectations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Property Portfolio Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your account handling experience in property insurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how you’ve successfully managed client relationships in the past. Let us know what excites you about working with us!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you've met or exceeded sales targets, improved customer satisfaction, or streamlined processes. We love seeing numbers and results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. Plus, we can’t wait to read your application and hopefully welcome you to our team!
How to prepare for a job interview at Aspire Jobs
✨Know Your Stuff
Make sure you brush up on your property insurance knowledge. Understand the specifics of managing accounts for blocks of flats and commercial properties. Being able to discuss industry trends and regulations will show that you're not just familiar with the role, but genuinely interested in it.
✨Showcase Your Customer Service Skills
Since this role emphasises high levels of customer service, prepare examples of how you've handled client relationships in the past. Think about times when you exceeded expectations or resolved complaints quickly. This will demonstrate your commitment to maintaining the company's standards.
✨Prepare for Sales Conversations
As a Property Portfolio Manager, you'll need to hit sales targets. Be ready to discuss your previous sales experiences, particularly in new business and renewals. Have a few success stories up your sleeve that highlight your ability to track and convert leads effectively.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to client management and their sales incentives. This shows that you're not only interested in the role but also in how you can contribute to the team's success.
