At a Glance
- Tasks: Support customers by managing queries, processing orders, and coordinating logistics.
- Company: Established FMCG solutions provider with a collaborative team culture.
- Benefits: Competitive salary, bonus structure, free lunch Fridays, and growth opportunities.
- Other info: Fast-paced role with varied tasks and excellent career development potential.
- Why this job: Make a real impact in a global operation while enjoying a dynamic work environment.
- Qualifications: Experience in customer service or account support, strong organisational skills, and teamwork.
Location: Poole
Salary: £30K-£32K depending on experience plus bonus
Hours: 8am-5pm Mon-Fri (1 hour for lunch) office based
Benefits: 22 days rising after 2 years, Holiday buy-back scheme, Pension, Growth by sharing bonus scheme, on-site parking, Modern open plan offices, Free lunch every Friday, Company sick pay, Company social and corporate events, monthly + annual bonus structure, training provided.
Aspire Jobs are working with a well-established and growing FMCG solutions provider who are looking for an experienced Internal Account Support professional to join their growing team. If you thrive in a busy, customer-focused environment and enjoy problem-solving, coordination, and working as part of a collaborative team—this could be a great fit.
The successful Internal Account Support will be someone who:
- Has experience in customer service, account support, or order management
- Is highly organised with strong attention to detail
- Communicates clearly and professionally (written & verbal)
- Is confident working across systems (ERP/CRM, Excel, etc.)
- Thrives in a fast-paced, ever-changing environment
- Takes a proactive, solutions-focused approach
- Works well as part of a team and builds strong relationships
- Brings resilience and adaptability when plans shift
If you’re looking for a role where you can make a real difference in a global operation—this is a great opportunity to step in and grow. You’ll play a key role in supporting customers across one of their busier divisions, ensuring smooth order processing, resolving queries, and coordinating logistics across a global network. This is a varied position where no two days look the same—perfect for someone who enjoys juggling priorities and keeping things moving.
Internal Account Support Key Responsibilities:
- Acting as a first point of contact for customer queries via phone and email
- Managing and resolving delivery issues and order queries within agreed timeframes
- Overseeing order processing from receipt to fulfilment, ensuring accuracy throughout
- Coordinating with internal teams and SMEs to resolve product or service queries
- Managing shared inboxes and maintaining high response standards
- Supporting goods-in processes and working closely with supply chain teams, purchasing and order fulfilment teams.
- Booking transport to 3PL locations, including urgent shipments
- Preparing export and shipping documentation
- Monitoring and reporting on stock levels at 3PL sites
- Using ERP/CRM systems, Excel, and Smartsheet to manage data and reporting
StudySmarter Expert Advice🤫
We think this is how you could land Internal Account Support in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aspire Jobs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aspire Jobs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Internal Account Support in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aspire Jobs:Your cover letter is your chance to shine! Tell us why you want to work at Aspire Jobs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aspire Jobs!
How to prepare for a job interview at Aspire Jobs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
