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- Tasks: Support the team with administration and customer service in a busy office environment.
- Company: Reputable company in Ringwood with a friendly and supportive culture.
- Benefits: Free parking, 25 days holiday, hybrid working, and ongoing training.
- Why this job: Kickstart your career in professional services with excellent progression opportunities.
- Qualifications: Previous admin and customer service experience; eagerness to learn.
- Other info: Join a dynamic team focused on high customer satisfaction and long-term client relationships.
The predicted salary is between 24000 - 36000 £ per year.
Location: Ringwood
Salary: £ DOE
Hours: 8.30am-5pm, Monday to Friday, with 1 hour for lunch, hybrid working after probationary period (2 days in the office Monday and Tuesday and 3 days working from home).
Benefits: Free parking, ongoing training, 25 days holidays + bank holidays (opportunity to buy more holiday), auto enrolment pension, great social team environment.
Aspire Jobs are working in partnership with our well-established and reputable client within their Head Office based in Ringwood. They are a growing group and are now looking for an entry-level candidate looking to start their career within the professional services industry. This is a very busy role working within a fantastic team who look after the property side of the business.
The successful candidate will have previous administration and customer service experience and have a willingness to learn the property side of the role. Full training will be provided with excellent progression opportunities for the future. You will be computer literate and have a good telephone manner with a willingness to learn a new industry.
Our clients pride themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these in line with Company policy. The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- SALES: To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised. To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity. To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- CUSTOMER SERVICES: To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided. To ensure that there are no more than 1% complaints per month for the department. To ensure that telephone response times are maintained in accordance with specified parameters. To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately.
- ACCOUNT MANAGEMENT: Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team. To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client. Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients. Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date. Ensure that all renewals are actioned within FCA guidelines.
Office Junior employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Junior
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might have connections in the property or professional services industry. You never know who might have a lead on that perfect Office Junior role!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they prioritise customer service. This will help you tailor your responses and show them you're a great fit for their team.
✨Tip Number 3
Practice your phone manner! Since this role involves a lot of client interaction, make sure you’re comfortable speaking on the phone. Try role-playing with a friend to build your confidence and refine your communication skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Office Junior position, and applying directly can give you an edge over other candidates. Let’s get you started on this exciting career path!
We think you need these skills to ace Office Junior
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Junior role. Highlight any previous admin and customer service experience you have, and don’t forget to mention your willingness to learn about the property side of things!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how you can contribute to maintaining high customer service levels and your eagerness to develop in this new industry.
Show Off Your Skills: Be sure to showcase your computer literacy and good telephone manner in your application. These skills are key for the role, so give examples of how you've used them in past experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Aspire Jobs
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and how they manage client relationships. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role heavily focuses on customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a complaint efficiently. This will demonstrate your ability to maintain high service levels.
✨Demonstrate Your Willingness to Learn
The job requires a willingness to learn about the property side of the business. Be ready to discuss how you've approached learning new skills in the past and express your enthusiasm for gaining knowledge in this new industry. This attitude can set you apart from other candidates.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're engaged and serious about your potential future with the company.
