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- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Growing property group with a focus on customer service.
- Benefits: Competitive salary, uncapped bonus, 25 days holiday, and hybrid working.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in property insurance and strong account handling skills.
- Other info: Opportunity for career growth and flexible working after probation.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE + uncapped bonus
Hours: 8.30am - 5pm Monday - Friday - hybrid after probation
Benefits: 25 days holiday, free parking, opportunity to buy more holiday
As part of a growing group, our client is looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will involve managing accounts that deal with insurance for blocks of flats, residential property lets, and commercial property lets.
Working 2 days a week in the office (Monday & Tuesday), the rest of the time will be spent working from home after the training/probationary period. The role may occasionally include visits to different offices and clients.
They pride themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these standards in line with company policy.
The role will involve developing and maintaining a portfolio of clients that encourages long-term relationships, encompassing new business, renewals, and adjustments through client contact and the preparation of presentations, as well as the maintenance of manual and IT-based office systems.
Sales:- Realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- Track and monitor progress of activity, monitoring conversion rates for leads, appointments, quotes, and sales activity.
- Adhere to and support new and existing sales incentives across the company, i.e. cross-selling, networking, and referrals.
- Ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided.
- Ensure that there are no more than 1% complaints per month for the department.
- Maintain telephone response times in accordance with specified parameters.
- Ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied, such complaints are passed to the compliance manager immediately.
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- Ensure that full presentations are sent out to market and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Inform all clients of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- Work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT-based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Property Portfolio Manager in London employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, join property management groups on social media, and connect with people in the field. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their goals, especially in customer service and account management. We want to see that you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect Property Portfolio Manager for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Property Portfolio Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your experience in property insurance and account handling, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about property management and how you can contribute to our high customer service standards. Be genuine and let your personality shine through!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve exceeded sales targets or improved customer satisfaction in previous roles to grab our attention.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aspire Jobs
✨Know Your Stuff
Make sure you brush up on your property insurance knowledge. Understand the specifics of managing accounts for blocks of flats and commercial properties. Being able to discuss industry trends or recent changes in regulations will show that you're not just a candidate, but a knowledgeable professional.
✨Showcase Your Customer Service Skills
Since this role emphasises high levels of customer service, prepare examples of how you've exceeded client expectations in the past. Think about situations where you resolved complaints quickly or built long-term relationships with clients. This will demonstrate your commitment to maintaining the company's standards.
✨Be Ready to Discuss Sales Strategies
The job involves achieving sales targets, so be prepared to talk about your approach to new business and renewals. Share specific strategies you've used to track leads and convert them into sales. Highlight any experience with cross-selling or networking that could benefit the company.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the company's growth plans, or how they measure success in the Property Portfolio Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
