At a Glance
- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Growing property group with a focus on customer service.
- Benefits: 25 days holiday, free parking, hybrid working after probation.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in property insurance and strong account handling skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE uncapped bonus
Hours: 8.30am - 5pm Monday - Friday - hybrid after probation
Benefits: 25 days hols, free parking, opportunity to buy more holiday
Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will see you managing accounts that deal with insurance for blocks of flats, residential property lets and commercial property lets. Working 2 days a week in the office (Monday & Tuesday) the rest of the time will be spent working from home after training/probationary period. The role may from time to time include going to different offices and client visits.
They pride themselves on their high levels of customer service, and part of this Property Portfolio Manager role will be about maintaining and exceeding these in line with company policy. The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- SALES
- To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity.
- To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- CUSTOMER SERVICES
- To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieve results whereby at least 90% of clients are satisfied with the level of service provided.
- To ensure that there are no more than 1% complaints per month for the department.
- To ensure that telephone response times are maintained in accordance with specified parameters.
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately.
- ACCOUNT MANAGEMENT
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Locations
Property Portfolio Manager in Hampshire, Ringwood employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the property insurance sector and let them know you're on the hunt for a Property Portfolio Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customer service standards and account management practices. Show them you can maintain high levels of client satisfaction and handle complaints like a champ!
✨Tip Number 3
When you get that interview, be ready to discuss how you've successfully managed portfolios in the past. Bring examples of how you've exceeded sales targets and built long-term relationships with clients.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Property Portfolio Manager in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your account handling experience in property insurance and any relevant achievements that showcase your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how you can contribute to maintaining high satisfaction levels among clients.
Showcase Your Sales Skills: Since sales targets are key in this role, don’t forget to include examples of how you've successfully achieved sales goals in the past. This will demonstrate your ability to drive new business and renewals.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Aspire Jobs
✨Know Your Stuff
Make sure you brush up on your property insurance knowledge. Understand the specifics of managing accounts for blocks of flats and commercial properties. Being able to discuss industry trends and regulations will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role emphasises high levels of customer service, prepare examples of how you've exceeded client expectations in the past. Think about situations where you resolved complaints quickly or built long-term relationships with clients.
✨Demonstrate Sales Savvy
Be ready to talk about your experience with achieving sales targets and how you track your progress. Highlight any successful strategies you've used for cross-selling or networking, as these are key components of the job.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture, team dynamics, or how success is measured in the role. It shows you're engaged and genuinely interested in the position.
