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- Tasks: Join a dynamic team, managing client relationships and driving sales in the property sector.
- Company: Reputable company in Ringwood with a supportive and social work environment.
- Benefits: Enjoy free parking, 25 days holiday, and hybrid working after probation.
- Why this job: Kickstart your career in professional services with excellent training and growth opportunities.
- Qualifications: Previous admin and customer service experience; must be willing to learn.
- Other info: A vibrant team atmosphere with a focus on high customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Location: Ringwood
Salary: £ DOE
Hours: 8.30am-5pm, Monday – Friday, with 1 hour for lunch, hybrid working after probationary period (2 days in the office Monday and Tuesday and 3 days working from home)
Benefits: Free parking, ongoing training, 25 days holidays + bank holidays (opportunity to buy more holiday), auto enrolment pension, great social team environment.
You do need to drive for this role as you may visit other offices.
Our client is a well-established and reputable company within their Head Office based in Ringwood. They are looking for an entry-level candidate to start their career within the professional services industry. This is a sales/target-based role (after training) which will include an element of new business, renewals, etc. You will be building long-term customer relationships and will work to sales targets (after training). You will also be involved in customer services, account management, and compliance.
The successful candidate will have previous administration and customer service experience and a willingness to learn the property side of the role. Full training will be provided with excellent progression opportunities for the future. You will be computer literate and have a good telephone manner with a willingness to learn a new industry.
Our clients pride themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these in line with Company policy. The role will see you developing and maintaining a portfolio of clients that encourages long-term relationships, encompassing new business, renewals, and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT-based office systems.
Sales:- To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quotes, and sales activity.
- To adhere and support new and existing sales incentives across the company, i.e. cross-selling, networking, and referrals.
- To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided.
- To ensure that there are no more than 1% complaints per month for the department.
- To ensure that telephone response times are maintained in accordance with specified parameters.
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to the compliance manager immediately.
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- To ensure that full presentations are sent out to market and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT-based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Locations
Office Junior in Hampshire, Ringwood employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Junior in Hampshire, Ringwood
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are, the better we’ll perform when it counts.
✨Tip Number 3
Dress to impress! Even if it’s a hybrid role, showing up looking professional can make a great first impression. We want to convey that we take this opportunity seriously.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows appreciation and keeps us fresh in their minds.
We think you need these skills to ace Office Junior in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Junior role. Highlight any relevant administration and customer service experience you have, and don’t forget to mention your willingness to learn about the property side of things!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how you can contribute to maintaining high customer service levels and building long-term relationships.
Show Off Your Skills: Be sure to showcase your computer literacy and good telephone manner in your application. These skills are key for the role, so give examples of how you've used them in past experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Aspire Jobs
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and sales, as this role is all about building long-term relationships. Being able to discuss how you align with their mission will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of your previous customer service experience. Think of specific situations where you went above and beyond for a client or resolved a complaint effectively. This will demonstrate your ability to maintain high service levels.
✨Prepare for Sales Scenarios
As the position has a sales component, it’s wise to prepare for questions related to sales targets and strategies. Consider how you would approach new business opportunities or renewals. Practising your responses to common sales scenarios can give you an edge during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and willingness to learn, which is crucial for an entry-level position.
