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- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Join a growing team in a dynamic property management company.
- Benefits: Enjoy 25 days holiday, free parking, and hybrid working after probation.
- Why this job: Make an impact in property management while enjoying flexibility and growth opportunities.
- Qualifications: Experience in property insurance and strong customer service skills required.
- Other info: Work in a supportive environment with a focus on high customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE + uncapped bonus
Hours: 8.30am - 5pm Monday - Friday - hybrid after probation
Benefits: 25 days hols, free parking, opportunity to buy more holiday
Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will see you managing accounts that deal with insurance for blocks of flats, residential property lets and commercial property lets.
Working 2 days a week in the office (Monday & Tuesday), the rest of the time will be spent working from home after training/probationary period. The role may from time to time include going to different offices and client visits.
They pride themselves on their high levels of customer service, and part of this Property Portfolio Manager role will be about maintaining and exceeding these in line with company policy.
The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- SALES
- To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity.
- To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- CUSTOMER SERVICES
- To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieve results whereby at least 90% of clients are satisfied with the level of service provided.
- To ensure that there are no more than 1% complaints per month for the department.
- To ensure that telephone response times are maintained in accordance with specified parameters.
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately.
- ACCOUNT MANAGEMENT
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Property Portfolio Manager in England employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the property insurance sector and let them know you're on the hunt for a Property Portfolio Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customer service excellence and account management. Be ready to share examples of how you've maintained high client satisfaction and handled complaints effectively. This will show you're the right fit for the team!
✨Tip Number 3
Don’t forget to showcase your sales skills! Highlight any experience you have with achieving sales targets, cross-selling, or networking. This is key for the Property Portfolio Manager role, so make sure it shines through in your conversations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that Property Portfolio Manager position!
We think you need these skills to ace Property Portfolio Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your experience in property insurance and account handling, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about property management and how you can contribute to our high customer service standards. Be genuine and let your personality shine through!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve met sales targets or improved customer satisfaction in previous roles to impress us.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Aspire Jobs
✨Know Your Stuff
Make sure you brush up on your property insurance knowledge. Understand the specifics of managing accounts for blocks of flats, residential lets, and commercial properties. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about maintaining high customer service levels, prepare examples of how you've exceeded client expectations in the past. Think about situations where you resolved complaints quickly or built long-term relationships with clients.
✨Demonstrate Sales Savvy
Be ready to talk about your experience with sales targets and how you've achieved them. Highlight any specific strategies you've used for cross-selling or networking, as these are key components of the job.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations related to account management and client communication. Practise articulating your thought process for presenting insurance options and managing renewals, as this will demonstrate your problem-solving skills.
