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- Tasks: Provide 1st line IT support, troubleshoot issues, and manage service tickets.
- Company: Join a family-run IT solutions company with a supportive team culture.
- Benefits: Enjoy 23 days holiday, free parking, and a pension plan.
- Why this job: Kickstart your IT career with full training and hands-on experience in a tech-savvy environment.
- Qualifications: Passion for IT, problem-solving skills, and a willingness to learn are essential.
- Other info: Must have own transport due to location; ideal for tech enthusiasts.
Location: East Dorset
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.
Salary: £24 – 27k dependent upon experience
Hours: 8.30am-5pm Mon-Fri, office based
Benefits: 23 days holiday + bank holidays, rising to 25 days after 2 years, free parking, pension.
PLEASE NOTE DUE TO THE LOCATION OF THIS ROLE YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT.
Aspire Jobs are working with our well-established and family run IT solutions client, who are now looking to recruit a 1st line IT Support Engineer to join their growing team. They will offer full training for the successful candidate.
This 1st line Support Engineer role will suit someone who is passionate about IT, who is tech savvy, enthusiastic and willing to learn. This is a great opportunity for someone who is looking to get a foot in the door and start a career within IT. If you live and breathe IT and IT is your hobby, then this is the perfect chance to turn that into a career. The role will start with IT admin and then you will be eased into more of a 1st line support role where you are speaking to clients helping resolve their IT issues.
Key Responsibilities of the 1st Line IT Support Engineer include:
* Providing 1st Line technical support to clients via telephone, email and face to face
* Logging all service tickets
* Responding to technical issues in a timely manner and escalating where necessary
* Prioritising and managing your own workload to ensure Service Level Agreements are met
* Providing strong customer service to all clients as well as building good working relationships with customers
* Setting up laptops, PCs and mobile phones as well as user accounts.
Key Requirements of the 1st Line IT Support Engineer will include:
* A passion for IT and technology
* Experience working within an IT Helpdesk environment would be beneficial, ideally 1 years’ experience but not essential
* Strong communication skills
* Excellent customer service skills
* A willingness to learn and proactive attitude
* Strong work ethic
* Excellent problem-solving skills and able to troubleshoot and resolve issues
* Team player
* Ability to work under pressure and to deadlines
1st Line IT Support Engineer – Entry Level employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support Engineer – Entry Level
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing how to navigate ticketing systems or remote support applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with clients directly, demonstrating your ability to communicate effectively and handle issues calmly will set you apart from other candidates.
✨Tip Number 3
Showcase your passion for IT by discussing personal projects or hobbies related to technology. This can help convey your enthusiasm and willingness to learn, which is crucial for an entry-level position.
✨Tip Number 4
Prepare for common technical questions that may arise during the interview. Being able to demonstrate your problem-solving skills and knowledge of basic IT concepts will impress the hiring team.
We think you need these skills to ace 1st Line IT Support Engineer – Entry Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience or skills related to IT support. Even if you don't have direct experience, emphasise your passion for technology and any related hobbies or projects.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you're interested in starting a career in IT and how your proactive attitude and willingness to learn make you a great fit.
Highlight Problem-Solving Skills: Since the role requires strong problem-solving abilities, provide examples in your application of how you've successfully resolved issues in the past, whether in a work setting or through personal projects.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aspire Jobs
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this role is perfect for someone who lives and breathes technology.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled technical issues in the past. Even if you don't have formal experience, think of scenarios where you've resolved tech problems for friends or family.
✨Highlight Your Willingness to Learn
Since this position offers full training, emphasise your eagerness to learn and grow within the role. Mention any relevant courses or certifications you've pursued, even if they're informal.
✨Practice Customer Service Scenarios
As you'll be providing support to clients, it's crucial to demonstrate strong customer service skills. Prepare for role-play scenarios where you might need to handle a frustrated client or explain a technical issue in simple terms.