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- Tasks: Join us as a 1st Line IT Support Analyst, solving tech issues and keeping our systems running smoothly.
- Company: Be part of a well-established and growing company in Ringwood, making a real impact in IT support.
- Benefits: Enjoy 25 days holiday, hybrid working, pension contributions, and training opportunities.
- Why this job: This role offers hands-on experience, a supportive culture, and the chance to grow your IT skills.
- Qualifications: You need 1st line IT support experience, troubleshooting skills, and good communication abilities.
- Other info: Transport is essential for travel to other sites; flexible working days in the office.
The predicted salary is between 24000 - 36000 £ per year.
Location: Ringwood Salary: £ Dependent on experience Hours: Monday – Friday; 8.30am – 5pm (1 hour lunch), 3 days working from home, 2 days in the office (Monday and Wednesday TBC) Benefits for the IT Support Desk Analyst: * 25 days holiday * Hybrid working – 3 days working from home, 2 days in the office (days to be confirmed) * Pension – Auto Enrolment – 6 % Employer and 2% Employee * Parking * Flexed holiday, Optional Cash Plan * Training provided Aspire Jobs are delighted to be working with a well-established and growing Company based in Ringwood who are looking to recruit an Level 1 IT Support Desk Analyst on a permanent basis. This vital role will ensure the operational delivery and maintenance of IT solutions across the organisation. Requirements of the IT Support Desk Analyst: * Experience within IT Support at 1st line helpdesk level * Ability to troubleshoot and resolve problems * Good communication skills * Ability to prioritise workload and maintain deadlines * Excellent attention to detail * Transport is essential due to regular travel to other sites Requirements of the IT Support Desk Analyst: * Experience within IT Support * Background within 1st or 2nd level support * Ability to troubleshoot and resolve problems * Good communication skills * Knowledge of Active Directory, MS Office, IBM/HCL Notes and Domino environment * Ability to prioritise workload and maintain deadlines * Excellent attention to detail * Transport is essential due to regular travel to other sites
1st Line It Support employer: Aspire Jobs
Contact Detail:
Aspire Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line It Support
✨Tip Number 1
Make sure to familiarize yourself with the specific IT tools and software mentioned in the job description, such as Active Directory and MS Office. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills during the interview. Prepare examples of past experiences where you successfully resolved IT issues, as this will demonstrate your problem-solving abilities and practical knowledge.
✨Tip Number 3
Since communication is key in IT support, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during the interview and show that you can effectively assist users.
✨Tip Number 4
Be ready to discuss how you prioritize your workload. Think of specific strategies you use to manage multiple tasks and deadlines, as this will demonstrate your organizational skills and ability to work under pressure.
We think you need these skills to ace 1st Line It Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially at the 1st line helpdesk level. Include specific examples of troubleshooting and problem resolution to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Mention your familiarity with Active Directory, MS Office, and any relevant experience you have in a similar role.
Highlight Relevant Experience: In your application, emphasize your ability to prioritize workload and meet deadlines. Provide examples from previous roles where you successfully managed multiple tasks.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Aspire Jobs
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved IT issues in the past. Highlight your problem-solving process and any tools or techniques you used.
✨Communicate Clearly
Since good communication skills are essential for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to assist users effectively.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it was catching an error or ensuring a task was completed accurately, these examples will show your diligence.
✨Familiarize Yourself with Relevant Technologies
Brush up on your knowledge of Active Directory, MS Office, and IBM/HCL Notes. Being able to speak confidently about these technologies will show that you're ready to hit the ground running.
