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- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Growing property group with a focus on customer service.
- Benefits: Competitive salary, uncapped bonus, 25 days holiday, and hybrid working.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in property insurance and strong account handling skills.
- Other info: Opportunity for career growth and flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE + uncapped bonus
Hours: 8.30am - 5pm Monday - Friday - hybrid after probation
Benefits: 25 days hols, free parking, opportunity to buy more holiday
As part of a growing group, our client is looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will involve managing accounts that deal with insurance for blocks of flats, residential property lets, and commercial property lets. You will work 2 days a week in the office (Monday & Tuesday) and the rest of the time will be spent working from home after the training/probationary period. The role may occasionally include visits to different offices and clients.
They pride themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these standards in line with company policy.
The role will involve:
- Developing and maintaining a portfolio of clients that encourages long-term relationships, encompassing new business, renewals, and adjustments through client contact and the preparation of presentations.
SALES
- Realising individual sales targets through the achievement of new business and renewal figures.
- Self-monitoring individual sales activity to ensure all avenues are maximised.
- Tracking and monitoring progress of activity, including conversion rates for leads, appointments, quotes, and sales activity.
- Adhering to and supporting new and existing sales incentives across the company, such as cross-selling, networking, and referrals.
CUSTOMER SERVICES
- Ensuring that customer service levels are implemented and maintained to a high level, achieving results whereby at least 90% of clients are satisfied with the level of service provided.
- Ensuring that there are no more than 1% complaints per month for the department.
- Maintaining telephone response times in accordance with specified parameters.
- Dealing with all complaints within 1 working day in accordance with FCA requirements, or passing unresolved complaints to the compliance manager immediately.
ACCOUNT MANAGEMENT
- Ensuring that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- Sending out full presentations to market and actively managing them to ensure the best premium and level of cover are obtained for the needs of the client.
- Informing all clients of matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- Working in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately documenting all instructions/conversations with clients on manual and IT-based systems, ensuring client files are kept up to date.
- Ensuring that all renewals are actioned within FCA guidelines.
Property Portfolio Manager in Southampton employer: Aspire Jobs Limited
Contact Detail:
Aspire Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property insurance sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their customer service ethos. Think of examples from your past experience that showcase your skills in account management and client relations. Practice makes perfect, so run through common interview questions with a friend.
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you’ve hit targets in previous roles. Bring along any metrics or success stories that highlight your ability to manage accounts and drive new business. Remember, they want someone who can not only maintain relationships but also grow them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make it happen!
We think you need these skills to ace Property Portfolio Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your account handling experience in property insurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and how you’ve successfully managed client relationships in the past. Let us know what makes you tick!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it’s hitting sales targets or improving customer satisfaction, we love to see quantifiable results. This helps us understand how you can contribute to our success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Aspire Jobs Limited
✨Know Your Stuff
Make sure you brush up on property insurance basics and the specifics of managing portfolios. Familiarise yourself with common terms and practices in the industry, as well as the company's approach to customer service and account management.
✨Showcase Your Experience
Prepare to discuss your previous account handling experience in detail. Think of specific examples where you've successfully managed client relationships or resolved issues, especially in property insurance. This will demonstrate your capability and fit for the role.
✨Demonstrate Customer Service Skills
Since high levels of customer service are crucial for this role, be ready to share how you've maintained or exceeded service standards in past positions. Highlight any metrics or feedback that showcase your success in keeping clients satisfied.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s culture, team dynamics, and expectations for the Property Portfolio Manager role. This shows your genuine interest and helps you assess if the company is the right fit for you.
