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- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Growing property group with a focus on customer service.
- Benefits: 25 days holiday, free parking, hybrid working after probation.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in property insurance and strong account handling skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE uncapped bonus
Hours: 8.30am - 5pm Monday - Friday - hybrid after probation
Benefits: 25 days hols, free parking, opportunity to buy more holiday
Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will see you managing accounts that deal with insurance for blocks of flats, residential property lets and commercial property lets. Working 2 days a week in the office (Monday & Tuesday), the rest of the time will be spent working from home after training/probationary period. The role may from time to time include going to different offices and client visits.
They pride themselves on their high levels of customer service, and part of this Property Portfolio Manager role will be about maintaining and exceeding these in line with company policy. The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- SALES
To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised. To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity. To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- CUSTOMER SERVICES
To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieve results whereby at least 90% of clients are satisfied with the level of service provided. To ensure that there are no more than 1% complaints per month for the department. To ensure that telephone response times are maintained in accordance with specified parameters. To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to compliance manager immediately.
- ACCOUNT MANAGEMENT
Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team. To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client. Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients. To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients. Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date. Ensure that all renewals are actioned within FCA guidelines.
Locations
Property Portfolio Manager in Hampshire, Ringwood employer: Aspire Jobs Limited
Contact Detail:
Aspire Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager in Hampshire, Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the property insurance sector and let them know you're on the hunt for a Property Portfolio Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customer service excellence and account management. Be ready to share examples of how you've maintained high client satisfaction and tackled challenges in previous roles.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for openings on our website and apply directly. This shows initiative and can set you apart from other candidates who are just waiting for opportunities to come to them.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that reinforces your interest in the role and keeps you fresh in the interviewer's mind. Plus, it shows you value their time!
We think you need these skills to ace Property Portfolio Manager in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your account handling experience in property insurance and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've maintained high customer service levels and managed accounts effectively. Let us know what makes you tick!
Showcase Your Sales Skills: Since sales targets are key in this role, don’t forget to showcase your sales achievements in your application. Talk about how you've met or exceeded targets in the past. We love seeing numbers and results that demonstrate your success!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Aspire Jobs Limited
✨Know Your Stuff
Make sure you brush up on your property insurance knowledge. Understand the specifics of managing accounts for blocks of flats and commercial properties. Being able to discuss relevant case studies or experiences will show that you're not just familiar with the role, but that you can bring valuable insights to the team.
✨Showcase Your Customer Service Skills
Since this role emphasises high levels of customer service, prepare examples of how you've successfully managed client relationships in the past. Think about times when you exceeded client expectations or resolved complaints effectively. This will demonstrate your commitment to maintaining the company's standards.
✨Be Ready to Discuss Sales Strategies
The job involves achieving sales targets, so be prepared to talk about your approach to new business and renewals. Share specific strategies you've used to track and monitor sales activity, and how you've maximised conversion rates. This will highlight your proactive attitude towards achieving results.
✨Familiarise Yourself with FCA Guidelines
Understanding the Financial Conduct Authority (FCA) guidelines is crucial for this role. Brush up on these regulations and be ready to discuss how you’ve adhered to them in previous positions. This shows that you take compliance seriously and are well-prepared to handle the responsibilities of the role.
