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- Tasks: Support the team in sales, customer service, and account management while building client relationships.
- Company: Join a reputable company with a vibrant team culture in Ringwood.
- Benefits: Enjoy free parking, 25 days holiday, hybrid working, and ongoing training.
- Why this job: Kickstart your career in a dynamic environment with excellent growth opportunities.
- Qualifications: Previous admin and customer service experience; a willingness to learn is essential.
- Other info: Driving required for occasional office visits; full training provided.
The predicted salary is between 30000 - 42000 £ per year.
Location: Ringwood
Salary: £ DOE
Hours: 8.30am-5pm, Monday to Friday, with 1 hour for lunch, hybrid working after probationary period (2 days in the office Monday and Tuesday and 3 days working from home).
Benefits: Free parking, ongoing training, 25 days holidays + bank holidays (opportunity to buy more holiday), auto enrolment pension, great social team environment.
You do need to drive for this role as may visit other offices.
As an entry-level candidate looking to start your career within the professional services industry, you will be involved in a sales/target based role (after training) which will include an element of new business, renewals, customer services, account management and compliance.
This is a very busy role working within a fantastic team who look after the property side of the business. The successful candidate will have previous administration and customer service experience and a willingness to learn the property side of the role. Full training will be provided with excellent progression opportunities for the future. You will be computer literate and have a good telephone manner.
Our clients pride themselves on their high levels of customer service, and part of this role will be about maintaining and exceeding these in line with Company policy.
The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- Sales: To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quote and sales activity.
- To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- Customer Services: To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided.
- To ensure that there are no more than 1% complaints per month for the department.
- To ensure that telephone response times are maintained in accordance with specified parameters.
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to the compliance manager immediately.
- Account Management: Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT based systems, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Locations
Office Junior in Hampshire, Ringwood employer: Aspire Jobs Limited
Contact Detail:
Aspire Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Junior in Hampshire, Ringwood
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are, the better we’ll perform when it counts.
✨Tip Number 3
Dress to impress! Even if the role is hybrid, showing up smartly dressed can make a great first impression. It shows we take the opportunity seriously and respect the company.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can set us apart from other candidates. It’s a nice touch that shows our enthusiasm for the position.
We think you need these skills to ace Office Junior in Hampshire, Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Junior role. Highlight any relevant administration and customer service experience you have, and don’t forget to mention your willingness to learn about the property side of things!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how you can contribute to maintaining high customer service levels and building long-term relationships.
Show Off Your Skills: Be sure to showcase your computer literacy and good telephone manner in your application. These skills are key for the role, so give examples of how you've used them in previous jobs or experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Aspire Jobs Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to customer service and sales, as this will help you align your answers with what they’re looking for. Being able to reference specific projects or initiatives can really impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about times when you resolved a complaint or went above and beyond for a client. This will demonstrate your ability to maintain high service levels, which is crucial for the position.
✨Demonstrate Your Willingness to Learn
The job requires a willingness to learn about the property side of the business. Be ready to discuss how you’ve approached learning new skills in the past and express your enthusiasm for training opportunities. Showing that you’re eager to grow within the company can set you apart from other candidates.
✨Prepare for Sales Scenarios
As the role includes sales targets, think about how you would approach various sales scenarios. Prepare to discuss strategies for building long-term relationships with clients and how you would handle renewals or new business. This will show that you’re not only aware of the sales aspect but are also proactive in thinking about how to achieve success.
