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- Tasks: Manage customer accounts, resolve queries, and ensure smooth cash flow.
- Company: Dynamic company in Poole with a focus on exceptional customer service.
- Benefits: Competitive salary, 22 days holiday, free lunch Fridays, and bonus schemes.
- Other info: Modern offices, onsite parking, and great career growth opportunities.
- Why this job: Join a proactive team and make a real impact on customer relationships.
- Qualifications: Experience in credit control and customer service, with strong analytical skills.
The predicted salary is between 30500 - 30500 £ per year.
Location: Poole
Salary: approximately £30,500
Hours: 8am-5pm Monday–Friday (1 hour lunch); onsite only
Benefits:
- 22 days holiday
- Holiday buy‑back scheme
- Pension
- Growth by sharing bonus scheme
- On‑site parking
- Modern open‑plan offices
- Free lunch every Friday
- Company sick pay
- Company social and corporate events
- Monthly + annual bonus structure
The company prides itself on its customer service, and this role is key within the business. The successful candidate will be proactive, analytical, with excellent communication skills, able to work under pressure, think clearly, act decisively, and possess strong organisational skills.
Key Responsibilities
- Act as the first point of contact for customer account queries.
- Reconcile, manage customer portals and integration.
- Review new and existing accounts for creditworthiness, setting and suggesting appropriate terms and credit limits.
- Effectively review, manage and collect customer accounts prioritising to maximise cash flow while minimising risk of exposure.
- Resolve invoice and payment queries promptly and efficiently.
- Produce and distribute customer statements of account.
- Proactively manage new accounts and high‑value invoices.
- Build effective relationships and rapport with customers and internal contacts.
- Provide exceptional customer service.
- Prepare month‑end consolidated invoices.
Qualifications
- Credit control experience.
- Customer service experience.
- Analytical, self‑motivated, driven and enthusiastic.
- Excellent verbal and written communication skills.
- Highly proficient IT user, including Excel, Outlook and accounting software.
- Strong organisational and time‑management skills.
- Ability to work under pressure with a high volume of workload.
- Team player.
Credit contoller employer: Aspire Jobs Limited
Contact Detail:
Aspire Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit contoller
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Credit Controller role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your analytical skills during interviews. Bring examples of how you've effectively managed accounts or resolved payment queries in the past. This will demonstrate your proactive approach and ability to think clearly under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our exceptional customer service.
We think you need these skills to ace Credit contoller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your relevant experience in credit control and customer service, and don’t forget to showcase those analytical skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've managed customer accounts or resolved queries effectively.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we want to see your personality too!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aspire Jobs Limited
✨Know Your Numbers
As a credit controller, you'll need to demonstrate your analytical skills. Brush up on key financial metrics and be ready to discuss how you've used data to make decisions in previous roles. This shows you're proactive and understand the importance of cash flow.
✨Customer Service is Key
Since the company prides itself on customer service, prepare examples of how you've handled customer queries or disputes in the past. Highlight your communication skills and ability to build rapport, as this will be crucial in your role.
✨Be Organised and Efficient
With a high volume of workload expected, showcase your organisational skills. Bring along a system or method you use to manage tasks effectively. This could be a digital tool or a simple checklist – just make sure it reflects your ability to stay on top of things under pressure.
✨Showcase Your IT Skills
The job requires proficiency in Excel and accounting software. Be prepared to discuss your experience with these tools. If possible, mention specific functions or features you’ve used that relate to credit control, as this will demonstrate your technical capability.