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- Tasks: Manage property insurance accounts and build long-term client relationships.
- Company: Growing property insurance group with a focus on customer service.
- Benefits: 25 days holiday, free parking, hybrid working after probation.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in property insurance and strong account handling skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Ringwood
Salary: £ DOE uncapped bonus
Hours: 8.30am - 5pm Monday - Friday, hybrid after probation
Benefits: 25 days holiday, free parking, opportunity to buy more holiday
Aspire Jobs are working in partnership with our client within their Head Office. They are a growing group and are now looking for an experienced Property Portfolio Manager to join their busy property team based in Ringwood.
The successful Property Portfolio Manager will have previous account handling experience from within property insurance. The role will see you managing accounts that deal with insurance for blocks of flats, residential property lets and commercial property lets.
Working 2 days a week in the office (Monday & Tuesday), the rest of the time will be spent working from home after training/probationary period. The role may from time to time include going to different offices and client visits.
They pride themselves on their high levels of customer service, and part of this Property Portfolio Manager role will be about maintaining and exceeding these in line with company policy.
The role will see you developing and maintaining a portfolio of clients that encourages long term relationships, encompassing new business, renewals and adjustments, through client contact and the preparation of presentations and the maintenance of manual and IT based office systems.
- SALES
- To realise individual sales targets through the achievement of new business and renewal figures, self-monitoring individual sales activity to ensure all avenues are maximised.
- To track and monitor progress of activity monitoring conversion rates for leads, appointments, quotes and sales activity.
- To adhere and support new and existing sales incentives across the company, i.e. Cross-selling, networking and referrals.
- CUSTOMER SERVICES
- To ensure that customer service levels are implemented and maintained to a high level, ensuring that the team achieves results whereby at least 90% of clients are satisfied with the level of service provided.
- To ensure that there are no more than 1% complaints per month for the department.
- To ensure that telephone response times are maintained in accordance with specified parameters.
- To ensure that all complaints are dealt with within 1 working day in accordance with FCA requirements, or if unresolved/unsatisfied such complaints are passed to the compliance manager immediately.
- ACCOUNT MANAGEMENT
- Ensure that insurance and risk management needs are fully met to the satisfaction of clients and the team.
- To ensure that full presentations are sent out to market, and are actively managed to ensure the best premium and level of cover are obtained for the needs of the client.
- Ensure that all clients are appropriately informed of all matters relating to their insurance in a timely manner and in accordance with FCA guidelines, accurately presenting recommendations and options to clients.
- To work in line with established administration processes to ensure all documentation is accurately produced and distributed to clients.
- Accurately document all instructions/conversations with clients on manual and IT based systems, with specific emphasis on the latter, ensuring client files are kept up to date.
- Ensure that all renewals are actioned within FCA guidelines.
Property Portfolio Manager in Burley employer: Aspire Jobs Limited
Contact Detail:
Aspire Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Portfolio Manager in Burley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property insurance field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and account management, as this will help you tailor your responses. Practice common interview questions and think of examples from your past experience that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the Property Portfolio Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your commitment and makes it easier for us to keep track of your application.
We think you need these skills to ace Property Portfolio Manager in Burley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Portfolio Manager role. Highlight your experience in property insurance and account handling, as this will show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about property management and how your skills align with our customer service values. We love seeing genuine enthusiasm!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve exceeded sales targets or improved customer satisfaction in previous roles. We want to see what you can bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aspire Jobs Limited
✨Know Your Stuff
Make sure you brush up on property insurance basics and the specifics of managing portfolios. Familiarise yourself with common terms and practices in the industry, as well as the company's approach to customer service and account management.
✨Showcase Your Experience
Prepare to discuss your previous account handling experience in detail. Think of specific examples where you've successfully managed client relationships or exceeded sales targets. This will demonstrate your capability and fit for the role.
✨Demonstrate Customer Service Skills
Since this role emphasises high levels of customer service, be ready to share instances where you've gone above and beyond for clients. Highlight how you handle complaints and ensure satisfaction, as this aligns with the company's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s goals, team dynamics, and expectations for the Property Portfolio Manager role. This shows your genuine interest and helps you assess if the company is the right fit for you.
