At a Glance
- Tasks: Support the team by managing facilities and providing excellent customer service.
- Company: Reputable professional services firm in Bournemouth with a friendly atmosphere.
- Benefits: Up to £24K salary, annual bonus, 20 days holiday plus extras, and free parking.
- Other info: Opportunity for growth and to connect with colleagues across two sites.
- Why this job: Gain hands-on experience while making a real impact in a dynamic office environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 24000 - 24000 £ per year.
Location: Bournemouth
Salary: Up to £24K + annual bonus of 5% based on company performance
Benefits: 20 days hols + Bank Holidays, Birthday off paid, Xmas shut down as extra holiday, Simply Health cash plan, staff socials, free parking permit, Death in service.
Hours: 9am-5pm Monday-Friday, 1 hour unpaid lunch, 35 hours per week, office based.
Candidates must have their own car insured for business use, should the need to use their car arise.
Aspire Jobs are delighted to be working in an exclusive partnership with our professional services' client, who are a well-established and reputable business based in Bournemouth. They are now looking for an entry level Facilities Assistant to cover a 12-month maternity contract position to start ideally last week of August/first week of September.
This includes setting up tables/chairs, liaising with outside suppliers for food and drinks from start to finish. This is NOT a "sat in front of a computer" type role but does need you to have computer skills including using Word and Excel. This will involve you making sure the kitchen area is also kept tidy. This is a real chance to make this Facilities Assistant role your own.
The role will also see you covering reception when needed, so you must look the part and be professional with strong communication skills. You will also be flexible to undertake other roles as and when needed.
The Facilities Assistant role will give you the opportunity to get to know everyone within the business at 2 different sites in central Bournemouth.
The successful Facilities Assistant will:
- Have a can-do attitude, initiative, and growth mindset
- Possess strong attention to detail and accuracy
- Have an understanding of what goes into fantastic customer/client service and your desire to want to provide a brilliant client/employee office experience, in a professional environment
- Possess high standards of professionalism
- Have strong organisational skills
- Have strong communication skills both written and verbal
- Be professionally presented
- Possess good computer skills
- Have energy and a real get up and go (this can be quite a physically demanding role)
Key Responsibilities of the Facilities Assistant:
- Learning all front of house tasks and covering reception when required, answering calls and greeting clients
- Setting up meeting rooms in their client suite and other internal meeting rooms, ensuring the rooms are always client ready and refreshments are available
- As required, greeting and accompanying clients/guests from reception up to their client suite or meeting rooms and providing refreshments
- Organising events and setting out rooms in line with requirements
- Ensuring desks are set up for new starters and cleared from leavers
- Answering tickets raised on their internal facilities' system
- When required, help the morning Receptionist open incoming post and distribute to pigeonholes
- Carrying out routine tasks, such as cleaning the coffee machines, tea towel swaps and replenishing stock where necessary
Ideally, we would love all applicants to have some office experience, however if you have worked in a customer/client service role, where providing brilliant customer service has really mattered, we'd love to hear from you too.
Receptionist/Facilities Administrator (Contract) in Bournemouth employer: Aspire Jobs Limited
Join our dynamic team in Bournemouth as a Facilities Assistant, where we prioritise employee well-being and growth. With competitive benefits including 20 days of holiday plus bank holidays, a birthday off, and a supportive work culture that encourages staff socials, you will thrive in an environment that values your contributions. Our commitment to your professional development and a performance-based bonus structure makes this an excellent opportunity for meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Facilities Administrator (Contract) in Bournemouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Aspire Jobs Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Aspire Jobs Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist/Facilities Administrator (Contract) in Bournemouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Aspire Jobs Limited.
How to prepare for a job interview at Aspire Jobs Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Aspire Jobs Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Aspire Jobs Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
