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- Tasks: Support the Customer Success team with various administrative responsibilities and improve back-office processes.
- Company: Join a growing e-learning platform company in Bournemouth with a vibrant culture.
- Benefits: Enjoy free parking, modern offices, gym access, and 25 days holiday.
- Why this job: Make a real impact on customer success while developing your skills in a dynamic environment.
- Qualifications: Minimum 2 years admin experience, strong Excel skills, and a passion for technology.
- Other info: Hybrid working model with opportunities for professional growth and development.
The predicted salary is between 23000 - 31000 £ per year.
Location: Bournemouth
Salary: c £27k
Hours: 9am-5.30pm Mon-Fri, hybrid working in office Tuesday & Wednesday after training
Benefits: Free parking, modern offices, gym onsite, bar and canteen on site, pension, holidays go up 1 day pa to total of 25 days
PLEASE NOTE: You need to drive and have your own transport due to the location of the company.
Aspire Jobs are delighted to be working exclusively with our client who design and provide an E-learning platform to their clients across the UK. Due to exciting growth plans, they are now looking for an experienced Administrator to join their Customer Success team. This is an important role for them, helping them to continually improve their back-office processes.
The successful administrator will:
- Have min 2 years previous administration experience
- Have intermediate Excel skills
- Be technology savvy and able to use MS365 with the ability to learn new systems quickly
- Be methodical and logical in your approach to work
- Have strong attention to detail
- Be able to build professional relationships both internally and externally
- Be a team player who is keen to contribute to the company's growth
- Be organised
Reporting to the Customer Success Director, the Administrator will support the Customer Success team with a range of administrative responsibilities, including but not limited to:
- Managing and updating office locations and department information
- Adding and maintaining training records
- Setting up prospect trials to assist the sales team
- Creating company areas and playlists on the platform
- Uploading client content and converting it into trackable microlearning courses
- Preparing email communications for new content, course launches and scheduled firmwide training
- Coordinating lunch and learn webinars
- Producing tailored usage reports
- Monitoring and responding to enquiries sent to our general hello and support inboxes, including login or leaver requests
- Chasing course completion across the firm or within specific departments or offices
- Proofreading content ahead of course launches
- Improving and maintaining data management practices
Everything you do will positively impact the Customer Success team and successful contract renewals. As you gain more experience, you will have the chance to help the team with problem solving to provide solutions to help the platform and processes improve.
IDEALLY INTERVIEWS WILL TAKE PLACE ON TUESDAY 10TH MARCH
Administrator employer: Aspire Jobs Limited
Contact Detail:
Aspire Jobs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company inside out! Research their E-learning platform and understand how they operate. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their Customer Success team.
✨Tip Number 2
Practice your Excel skills before the interview. Since they’re looking for someone with intermediate Excel knowledge, brush up on functions and data management techniques. You can even create a mock report to showcase your skills if asked!
✨Tip Number 3
Be ready to discuss your previous administration experience. Think of specific examples where you improved processes or contributed to a team's success. This will demonstrate your methodical approach and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous administration experience and any relevant skills, especially with Excel and MS365. We want to see how you can contribute to our Customer Success team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Administrator role and how your methodical approach can help us improve our backoffice processes.
Show Off Your Tech Savviness: Since we’re all about technology, mention any systems you've used before and your ability to learn new ones quickly. We love a candidate who’s keen to dive into our E-learning platform!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you in the running for this exciting opportunity in Bournemouth.
How to prepare for a job interview at Aspire Jobs Limited
✨Know Your Stuff
Make sure you understand the role of an Administrator and the specific tasks mentioned in the job description. Brush up on your Excel skills and be ready to discuss how you've used them in previous roles. Familiarity with MS365 is a must, so don’t hesitate to mention any relevant experience.
✨Show Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples that showcase how you manage multiple tasks effectively. Think about times when you’ve improved processes or maintained data management practices, as these will resonate well with the interviewers.
✨Build Rapport
The ability to build professional relationships is key for this position. During the interview, engage with your interviewers and show your enthusiasm for working collaboratively. Share experiences where you successfully worked within a team or supported colleagues to achieve common goals.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth plans and how the Administrator role contributes to the Customer Success team. This shows your interest in the position and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your proactive nature!