At a Glance
- Tasks: Join a new team to tackle complex repairs and improve customer homes.
- Company: Aspire Housing, a leading housing provider focused on safe, healthy homes.
- Benefits: Generous leave, pension scheme, wellbeing support, and flexible working options.
- Other info: Collaborative environment with opportunities for learning and growth.
- Why this job: Make a real difference in people's lives while shaping a new service.
- Qualifications: Multi-trade experience and a passion for improving homes.
The predicted salary is between 35000 - 40000 £ per year.
Be Part of Something New – Shape the Future of Safe, Healthy Homes at Aspire. At Aspire Housing, we’re investing in a brand new specialist team dedicated to delivering high quality, compliant responses to complex repairs—with a strong focus on damp, mould and condensation management in line with Awaab’s Law. This team will play a crucial role in ensuring our customers live in safe, healthy, and well maintained homes. If you’re passionate about doing things differently, improving processes, and using your expertise to shape a new service from the ground up, this is your moment.
We are recruiting for several Complex Repairs Operatives with strong multi-trade skills, excellent diagnostic capability, and a clear understanding of how to resolve and prevent damp, mould and condensation issues.
About the New Team: This newly formed team will be responsible for ensuring Aspire complies with emerging legal requirements while delivering a high quality, responsive, customer focused complex repairs service. You’ll be part of a group that thrives on innovation, continuous improvement, and challenging “the way things have always been done.” Together, you will:
- Deliver repairs with precision and consistency
- Identify root causes and prevent future issues
- Drive compliance with Awaab’s Law and wider housing standards
- Help design new processes, systems and best practice approaches
- Improve outcomes for customers and safeguard their wellbeing
About the Role: As a Complex Repairs Colleague, you will carry out detailed inspections, diagnose root causes, and deliver multi-trade repairs that fully resolve issues in customers’ homes. Your work will include:
- Investigation and accurate diagnosis of damp, mould and condensation
- Delivery of effective repair solutions and preventative works
- Multitrade tasks across joinery, plastering, plumbing, decorating, general building and property maintenance
- Completion of planned upgrades where required
- Use of digital tools to record outcomes, triage cases and support compliance
- Providing clear, supportive customer advice
You will need:
- Solid multi-trade experience and confidence handling complex repairs
- Strong social housing, construction or property maintenance background
- A proactive mindset and commitment to high quality workmanship
- A full valid driving licence
What We’re Looking For: We want people who:
- Are excited to shape a new team and new ways of working
- Care deeply about improving customers’ homes and experiences
- Are solutions focused, curious and open to change
- Bring expertise but also want to keep learning
- Thrive in a collaborative, supportive environment
What We Offer: At Aspire, you’ll join an organisation that values its people and is committed to creating a place where everyone can thrive. You’ll benefit from:
- 23 (25 for the Team leader) days annual leave + bank holidays + 3 Christmas concessionary days
- Pension scheme & life insurance up to 3× salary when you are an active member
- Employee Assistance Programme
- Benefits & discounts platform
- Volunteering days, wellbeing support and staff schemes
- Options including holiday buy, tech and savings schemes, and medical cash plan
- Long service awards and cycle to work scheme
Ready to Make a Difference? This is a rare opportunity to help build a new service that puts customers first and drives real change in how we deliver safe, healthy homes. If you’re ready to shape the future with us, we’d love to hear from you. Apply today and help us build safe, decent homes together.
NB: We will be interviewing whilst the vacancy is live and we may close this vacancy early should we receive enough suitable applications.
Technical Complex Repairs Colleague in Newcastle employer: Aspire Housing
Aspire Housing is an exceptional employer dedicated to creating a supportive and innovative work environment in Newcastle-under-Lyme. With a strong focus on employee wellbeing, we offer generous annual leave, a comprehensive benefits package, and opportunities for professional growth through our e-learning academy. Join us in shaping a new team that prioritises customer satisfaction and drives meaningful change in housing services.
