Damp and Mould Diagnostic Officer in Newcastle

Delivering for people, dedicated to places

The Boards of Aspire Housing and whg have agreed to move forward with plans to merge, creating a new housing association with more than 32,000 homes across the Midlands.

Find out more here: aspirehousing.co.uk/whg-aspire/

We are going through an exciting period of transformation at Aspire Housing. As part of our improved way of working, we are introducing a number of new roles to support our service delivery teams.

As part of our 2026 focus and in line with our corporate plan and values, we recognise the importance of “putting the customer at the heart of what we do and getting the job right first time” for them. These new roles are an integral part of the team to meet the needs of our customers and the business.

We're looking for a Technical Triage Officer to be the first point of contact for damp, mould, condensation and repair concerns across our homes. Using remote monitoring technology, property knowledge and great customer service skills, you'll assess cases, identify risks, provide practical advice, and ensure customers get the right support quickly.

What you'll do

• Assess damp, mould, condensation and repair cases remotely.

• Review environmental data, resident information, photos and property records.

• Identify likely causes and determine the best course of action.

• Provide customers with advice on ventilation, heating and moisture control.

• Escalate complex cases to surveyors, repairs teams or specialist contractors.

• Produce clear reports and maintain accurate records.

• Support repairs scheduling and, on occasion, attend properties to carry out mould washes or minor remedial works.

• Help drive proactive housing safety and compliance, including supporting Awaab's Law requirements.

What we're looking for

• Experience in social housing, property maintenance, repairs diagnostics or a similar environment.

• Strong knowledge of damp, mould, condensation and ventilation principles.

• Understanding of HHSRS and Awaab's Law.

• Ability to diagnose property issues and recommend repairs remotely.

• Experience using property management systems, digital monitoring tools or similar technology.

• Excellent communication and customer service skills.

• Relevant trade background or property maintenance experience.

• Full UK driving licence and willingness to travel when required.

Why join us?

This is an opportunity to make a real difference to customers' lives while working in a forward-thinking team that uses technology, data and expertise to improve homes and communities. You'll have the chance to develop your skills, contribute to innovation, and help deliver outstanding customer outcomes every day.

Ready to make an impact? We'd love to hear from you.

INDMED

Aspire Housing is a leading housing provider, property developer and place shaper based in Newcastle-under-Lyme.

Created in July 2000, we own and manage more than 9,500 homes and support around 19,000 customers across Staffordshire and Cheshire. Our profits are reinvested in new homes, in revitalising communities and in a comprehensive range of innovative support services designed to transform lives.

Putting People First has always been part of our ethos and is central to our purpose to deliver safe, decent homes and excellent housing services through our talented Aspire team.

We do this by embracing our values; by championing the customer, building togetherness, and being professional. Our values reflect what’s most important to our colleagues and customers and are at the heart of Aspire.

More information can be found at www.aspirehousing.co.uk.