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- Tasks: Help customers via phone, web chat, and social media while solving their queries.
- Company: Join a community-focused company that values equality, diversity, and inclusion.
- Benefits: Enjoy flexible working, competitive pay, generous holidays, and a comprehensive benefits platform.
- Why this job: Be part of a creative team making a real difference in customer service excellence.
- Qualifications: Passion for customer service, excellent communication skills, and a friendly attitude required.
- Other info: Training provided with a buddy system; flexible shifts on a 4-week rota.
The predicted salary is between 19745 - 29119 £ per year.
Are you passionate about people? Are you looking for an opportunity to develop your career in Customer Service? If you care about delivering a high level of service and you have the right skills, then we want to hear from you!
We pride ourselves on offering a high level of Customer Service Excellence, over a range of communication channels including face to face, telephone, Web chat and Facebook. We offer comprehensive training and will support you through your training with a designated training buddy. There are also lots of great colleague benefits.
So, if you want to train with the best to deliver a unique and bespoke customer excellence experience, don’t hesitate, apply with us today.
The successful candidate/s will have:
- A passion for providing amazing customer service.
- Excellent conversational skills (both written and verbal).
- Confidence in navigating multiple PC based in-house systems during a call.
- Experience in the use of social media & Web chat.
- Confident, friendly telephone manner.
- Excellent communication skills and a natural flair for problem solving.
- A track record of successfully achieving objectives.
- A consistently smart and professional image.
- A bright, confident, and enthusiastic "can do" attitude.
- A commitment to improving service.
- Experience of working with complaints and/or escalated queries but we can offer training in this area.
- A respectful approach to sensitive information and confidentiality.
- People First Approach, to meet our customers’ needs.
In return we can offer you:
- Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
- An ambitious, creative and collaborative working environment.
- Flexible agile approach to home working with training being provided face to face.
- Competitive rates of pay.
- A generous company pension scheme.
- 22 days holiday + bank holidays + 3 concessionary days at Christmas.
- A full benefits and discounts platform.
- Holiday buy, Comprehensive employee assistance program tech and annual saving schemes.
- 2 Volunteer days per year to support the community.
- Wellbeing, health drop ins and stay safe provisions to look after you at work.
- Option to join the medical health cash plan.
You will need to be flexible and able to work as per allocated shifts on a 4-week rota basis to cover the operating hours between 8:00 am - 5:00 pm Monday to Friday.
For an informal discussion about this exciting position please contact Cat Mills, Customer Excellence Manager on 01782 635200.
Closing date: 29th June 2025
Interview date: 7th July 2025
This post is subject to a satisfactory Basic DBS check.
Customer Excellence Advisor employer: Aspire Housing
Contact Detail:
Aspire Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Advisor
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives us at StudySmarter will help you align your answers during the interview, showcasing your passion for customer service and how you can contribute to our goals.
✨Tip Number 2
Practice your conversational skills by engaging in role-play scenarios. This will help you feel more confident when navigating multiple communication channels, such as phone calls and web chats, which are crucial for the Customer Excellence Advisor role.
✨Tip Number 3
Brush up on your problem-solving techniques. Think of examples from your past experiences where you've successfully resolved customer issues, as this will demonstrate your ability to handle complaints and escalated queries effectively.
✨Tip Number 4
Showcase your enthusiasm and 'can do' attitude during the interview. We value candidates who are not only skilled but also bring a positive energy to the team, so let your personality shine through!
We think you need these skills to ace Customer Excellence Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise your conversational abilities, problem-solving skills, and any relevant experience with social media and web chat.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered excellent service in the past and how you align with the company's values of equality, diversity, and inclusion.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both written and verbal. Discuss your confidence in using multiple PC systems and your ability to handle complaints or escalated queries, even if you require training.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Use positive language to express your eagerness to contribute to the team and improve customer service, reflecting the 'can do' attitude they are looking for.
How to prepare for a job interview at Aspire Housing
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Demonstrate Your Communication Skills
Since the role requires excellent conversational skills, practice articulating your thoughts clearly and confidently. You might want to prepare for common interview questions and rehearse your answers to ensure you convey your ideas effectively.
✨Familiarise Yourself with Multiple Communication Channels
Given the variety of communication channels mentioned in the job description, be prepared to discuss your experience with social media, web chat, and telephone interactions. Highlight any relevant skills or experiences that showcase your adaptability across these platforms.
✨Prepare for Problem-Solving Scenarios
The ability to handle complaints and escalated queries is crucial. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will show your problem-solving skills and your ability to remain calm under pressure.
